Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgia Rowley

Student
Goleta,CA

Summary

Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. I have worked in the restaurant industry as well as the food industry. I am well aware of how to work in these types of environments. Restaurants can get very busy at times and making sure all customers are satisfied is our main priority. I have always been a fast learner when it comes to new tasks. I am very organized and pay attention to detail which helps me in this industry especially.

Overview

4
4
years of professional experience

Work History

Crew Member

Trader Joes
Goleta, CA
09.2021 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Handled product distribution and making sure all shelves were fulling stocked with product
  • Created a customer satisfaction experience while maintaining a welcoming and positive attitude at the register

Hostess, Food Runner, Takeout

Aloha Steakhouse
Ventura, CA
03.2020 - 09.2021
  • Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Delivered correct food items to tables according to order documentation.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Answered questions from restaurant patrons regarding menu items.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Documented reservations and communicated changes to guests.
  • Recorded available tables after seating each party using specialized seating software.
  • Answered customer questions about hours, seating and menu information.
  • Able to help servers out during busy times with getting drink and appetizer orders in
  • Helped out bussers to ensure wait times for guests were shorter
  • Helped out on the line to get out food orders on time and in a timely manner

Hostess, Food Runner, Takeout

Wood Ranch BBQ
Ventura, CA
08.2019 - 03.2021
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Delivered correct food items to tables according to order documentation.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Answered questions from restaurant patrons regarding menu items.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Documented reservations and communicated changes to guests.
  • Recorded available tables after seating each party using specialized seating software.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Cleared tables immediately after guests left in preparation for next party.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept take-out area well-stocked to facilitate speedy service.

Education

Sociology

Santa Barbara City College
Santa Barbara, CA
05.2023

High School Diploma -

Ventura High School
Ventura, CA
06.2021

Skills

  • Stocking and Replenishing
  • Customer Service
  • Dependable and Cooperative
  • Clear Communication
  • Taking Orders
  • Teamwork and Collaboration
  • Serving and Bussing
  • Time Management
  • Food Running
  • Organized and pays attention to detail
  • Quick Learner

Timeline

Crew Member

Trader Joes
09.2021 - Current

Hostess, Food Runner, Takeout

Aloha Steakhouse
03.2020 - 09.2021

Hostess, Food Runner, Takeout

Wood Ranch BBQ
08.2019 - 03.2021

Sociology

Santa Barbara City College

High School Diploma -

Ventura High School

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