Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Georgia Rowley

Ventura,CA

Summary

I am an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Eager to apply my classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. I am an effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

6
6
years of professional experience

Work History

Crew Member

Trader Joe's
Goleta, California
11.2023 - Current
  • Organized and restocked supplies to support operations and team productivity.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Engaging in friendly conversations with every customer while working the register.
  • Ensuring customers are satisfied and supported throughout their shopping experience.
  • Asking customers if they need help carrying out their groceries to their car.
  • Walking customers to products that they need help finding, instead of just pointing to where the product is located.
  • Closing the store and helping out my team so that we can complete all of the necessary tasks for the night.
  • Making sure all of the shelves are properly stocked with food that is up to date and presentable.

Server Assistant and Food Runner

Rosewood Miramar Hotel
Montecito, California
07.2022 - 10.2023
  • Set up tables and chairs for parties and large groups.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Assisted in training new server assistants on job responsibilities and procedures.
  • Organized menus, silverware, and condiments at each table prior to seating guests.
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
  • Delivered exceptional customer service through friendly interactions with guests.
  • Effectively multitasked within fast-paced environment.
  • Provided exceptional service to high volume of daily customers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Ensured that all utensils were sanitized properly before use.
  • Participated in weekly meetings with management team to discuss operational goals.
  • Maintained up-to-date menu knowledge to accurately answer guest questions.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
  • Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Responded promptly to requests from servers or other staff members.
  • Prepared coffee and tea according to customers' orders using proper brewing techniques.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Retrieved and transported dirty tableware to dishwashing area.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Demonstrated ability to multi-task by performing additional duties as assigned.
  • Carried food orders to specific restaurant tables and served guests.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Followed health code standards while handling food and beverage items.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Complied with health and safety rules, regulations and procedures to maintain safe environment.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.

Hostess

Aloha Steakhouse
Ventura, CA
08.2021 - 06.2022
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Helped service staff handle demand by distributing food and beverages.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered telephone to provide dining information and take reservations.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Assisted servers in bussing tables when needed during busy periods.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Provided menus to customers and answered questions regarding menu items.
  • Assigned patrons to suitable tables according to server rotation.

Hostess and Takeout

Wood Ranch
Ventura, CA
05.2019 - 06.2021
  • Accepted payments from guests for dine-in and take-out foods.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Provided menus to customers and answered questions regarding menu items.
  • Took reservations from patrons by phone or online.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Resolved any customer complaints or issues quickly and professionally.
  • Greeted customers and provided them with menus.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.

Education

Bachelor of Science - Sociology

University of California, Santa Barbara
Santa Barbara, CA
06-2025

Skills

  • Time management
  • Workplace efficiency
  • Teamwork and collaboration
  • Customer service
  • Clear communication
  • Basic math
  • Product knowledge
  • Self-discipline
  • Problem-solving
  • Interactive communication skills
  • Team contributions
  • Leadership qualities
  • Customer engagement
  • Verbal and written communication
  • Learning agility
  • Organization abilities
  • Calm under pressure
  • Dependable and responsible
  • Friendly, positive attitude
  • Fast learner
  • Strong work ethic
  • Fast paced worker

Affiliations

  • Study Abroad Program with UCEAP in Barcelona, Spain

-this program was 4 months long and I was emersed in the Spanish culture

-I took 4 classes at one of the local universities and met some wonderful local students and professors along the way

-I was able to see many historical parts of Spain and learn more about their culture and country

Timeline

Crew Member

Trader Joe's
11.2023 - Current

Server Assistant and Food Runner

Rosewood Miramar Hotel
07.2022 - 10.2023

Hostess

Aloha Steakhouse
08.2021 - 06.2022

Hostess and Takeout

Wood Ranch
05.2019 - 06.2021

Bachelor of Science - Sociology

University of California, Santa Barbara

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Georgia Rowley