Georgia Sakkos
Hinsdale,Illinois
Summary
Collaborative Store Director effectively overseeing day-to-day store operations and maintaining loyal customer base utilizing exceptional customer service acumen. Strongly focused and outgoing with over 30 years of hands-on experience in Luxury sales.
Overview
27
27
years of professional experience
Work History
Store Director
Saint Laurent
10.2023 - 05.2024
- Launched an 8,000 square-foot store, overseeing all aspects of set up and team building.
- Directed operations to achieve projected 6.5M annual volume.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Managed team of16 cashiers and floor staff.
- Created incentive programs for employees to encourage higher levels of productivity.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Account Manager
David Sutherland
01.2023 - 11.2023
- Developed strategies to increase revenue from existing accounts.
- Presented product features and advantages to potential customers during sales meetings.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Generated leads through cold calling activities.
- Provided technical support to customers when needed.
- Collaborated with sales team to collectively drive growth and market share.
Senior Assistant General Manager
Giorgio Armani
08.2013 - 02.2021
- Directed daily business operations for one of Giorgio Armani's flag ship stores
- Supervised a staff of 16, setting and maintaining standards in customer service
- Managed inventory levels, kept store directives, trained, recruited, and mentored new and existing staff
- Consistently achieved monthly, quarterly, and annual goals
- Led the development of a new sales training program for all Giorgio Armani employees
- Created and implemented a process to track employee progress on goals, increasing accountability and performance across the organization
- Developed a comprehensive onboarding plan that reduced new hire turnover
- Oversaw the implementation of Salesforce CRM software, increasing efficiency among staff members.
Store Sales Supervisor/Sales Consultant
Prada
03.2006 - 01.2011
- Promoted to Store Sales Supervisor after starting out as a Sales Consultant for the Men's Department
- Oversaw all sales, meeting annual sales upwards of a million dollars annually
- Set new standards in customer service, ensuring Prada store expectations were maintained at all operational levels
- Managed inventory, merchandising and loss prevention operations
- Trained, mentored, and supported new and existing staff
- Consistently exceeded sales goals, ranking within the top two sales consultants store wide.
Assistant General Manager
Hugo Boss
01.2000 - 01.2002
- Directed financial operations, business development, human resources and administrative activities
- Supervised a team of up to 15 sales and marketing professionals, recruiting and training new employees
- Developed financial forecasts and managed business objectives for the store's $4.5 million yearly revenue
- Consistently achieved and exceeded store goals and sales objectives
- Instrumental in opening downtown location, leading hiring, overseeing inventory, and arranging store setup.
Sales Consultant
Prada
01.1999 - 01.2000
- Drove sales, managed floor merchandising of fashion handbag department and developed loyal clientele base of regular customers
- Consistently ranked in top three of all associates
- Tracked annual volume of $850 K+ in first year.
Sales Consultant
Barney's of New York, Inc.
01.1997 - 01.1998
- Maximized sales in elite, upscale houseware departments
- Personally responsible for driving a quarter of the revenue of the total store volume
- Designed original sales floor and window merchandising plans
- Created a reach-out sales contact program with all other store departments increasing communication.
Education
Bachelors -
International Academy of Merchandising and Design
Chicago, Illinois12.1990
Skills
- Sales Leadership
- Strategic Planning
- POS Systems
- Talent Recruitment
- Employee Training
- Team Development
- Customer Service Management
- Employee Supervision and Motivation
Timeline
Store Director
Saint Laurent
10.2023 - 05.2024
Account Manager
David Sutherland
01.2023 - 11.2023
Senior Assistant General Manager
Giorgio Armani
08.2013 - 02.2021
Store Sales Supervisor/Sales Consultant
Prada
03.2006 - 01.2011
Assistant General Manager
Hugo Boss
01.2000 - 01.2002
Sales Consultant
Prada
01.1999 - 01.2000
Sales Consultant
Barney's of New York, Inc.
01.1997 - 01.1998
Bachelors -
International Academy of Merchandising and Design
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