Georgia Sankey
Psychology Graduate
Rochester,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Student Office Assistant
University Of Rochester
Rochester, New York
08.2022 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records.
- Assisted with budgeting and financial management to keep office operating within budget.
- Managed multi-line telephone system and greeted visitors during office visits.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
Fortune Society Intern
The Fortune Society
New York, NY
09.2022 - 08.2023
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Improved data collection methods by designing surveys, polls and other instruments.
- Analyzed large datasets to identify trends and patterns in participants behaviors.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
Travel Advisor
Jet2Holidays
Cardiff, United Kingdom
05.2022 - 08.2023
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Student Fundraiser
University of Rochester
Rochester, NY
01.2021 - 05.2022
- Updated alumni information, maintaining high levels of accuracy and efficiency.
- Proposed fundraising opportunities to potential donors to increase sources of funding.
- Used scripted conversation prompts to obtain donations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group. Achieving performance goals on consistent basis.
- Skilled at working independently and collaboratively in a team environment.
Psychology Intern
AJB Counseling And Psychotherapy
New York, NY
08.2021 - 12.2021
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
Customer Service Assistant
Concentrix
Belfast, Northern Ireland
05.2021 - 08.2021
- Managed 70+ incoming calls each day with utmost professionalism and knowledgeable service.
- Utilized problem-solving skills to address customer queries and complaints.
- Established KPIs to oversee complaint volume, resolution time and other relevant metrics.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Law Intern
Monroe County District Attorney's Office
Rochester, NY
09.2020 - 02.2021
- Researched statutes and laws to support compliance and legal risk management.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Organized legal filing system to maximize efficiency.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Crew Member
McDonald's
Tonypandy, United Kingdom
12.2018 - 08.2020
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Summer Intern
Zoar Residential Home
Clydach Vale, United Kingdom
05.2019 - 07.2019
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Assisted residents with basic activities of daily living.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Delivered high-quality care to 30 patients in long-term care facility.
Education
Bachelor of Arts - Psychology
University of Rochester
Rochester, NY 08.2020 - Current
Bachelor of Arts - History
University of Rochester
Rochester, NY 08.2020 - Current
Skills
Detail Orientedundefined
Timeline
Fortune Society Intern
The Fortune Society
09.2022 - 08.2023
Student Office Assistant
University Of Rochester
08.2022 - Current
Travel Advisor
Jet2Holidays
05.2022 - 08.2023
Psychology Intern
AJB Counseling And Psychotherapy
08.2021 - 12.2021
Customer Service Assistant
Concentrix
05.2021 - 08.2021
Student Fundraiser
University of Rochester
01.2021 - 05.2022
Law Intern
Monroe County District Attorney's Office
09.2020 - 02.2021
Bachelor of Arts - Psychology
University of Rochester
08.2020 - Current
Bachelor of Arts - History
University of Rochester
08.2020 - Current
Summer Intern
Zoar Residential Home
05.2019 - 07.2019
Crew Member
McDonald's
12.2018 - 08.2020
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