Summary
Overview
Work History
Education
Skills
Timeline
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Georgia Sewell

Pontotoc,MS

Summary

Adept at enhancing customer satisfaction and loyalty, demonstrated through a proven track record at Arise and Cigna, leveraging quick typing and empathy. Skilled in CRM software and rapport building. Excel in fast-paced environments, significantly improving client relations and operational efficiency without compromising quality.

Overview

8
8
years of professional experience

Work History

Chat Support Representative

Arise
11.2022 - 03.2024
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Managed approximately 40 incoming calls, emails, and faxes per day from customers.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
  • Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.

Customer Service Representative

Ole Southern Tshirt Company
05.2016 - 01.2024
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Pharmacy Claims Representative

Cigna
10.2022 - 10.2023
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Managed approximately 50 incoming calls, claims, and emails per day from customers.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Education

High School Diploma -

Pontotoc High School
Pontotoc, MS
05.1996

Skills

  • Quick Typing
  • Language Fluency
  • Empathy Display
  • Performance Tracking
  • CRM Software
  • Customer Service
  • Multitasking
  • Excellent Communication
  • Computer Skills
  • Microsoft Office
  • Data Entry
  • Rapport Building

Timeline

Chat Support Representative

Arise
11.2022 - 03.2024

Pharmacy Claims Representative

Cigna
10.2022 - 10.2023

Customer Service Representative

Ole Southern Tshirt Company
05.2016 - 01.2024

High School Diploma -

Pontotoc High School

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Georgia Sewell