Georgia Smith
Barnoldswick,Lancashire
Summary
I am a hard working professional with a strong background in team leadership, risk assessment and behaviour planning. I have exceptional organisation and time management skills, coupled with active listening and effective communication abilities with expertise in record-keeping.
I am an enthusiastic individual dedicated to delivering compassion and accessible support, I have strong relationship-building skills and emotional intelligence with a history of achieving positive results in collaboration with multidisciplinary teams. Focused on improving clients lives through high-quality support, helping clients integrate into community and live more fulfilling lives.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Support worker
Outside the box, Ilkley Community Enterprise
09.2024 - 01.2025
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Helping clients with autism and/or learning disabilities , mental health disorders and physical disabilities.
- Working one-on-one with adults with autism and/or learning disabilities
- Building a positive rapport with members who use the service.
- Working collaboratively with other support workers to maintain excellent care for clients.
- Promote community engagement and sense of belonging.
- Maintaining accurate records.
- Using a person-centred approach in all aspects of work.
- Help service users to gain the ability to function independently in society.
- Offer practical advice to members, including financial, household and social interactions.
- Working flexible hours, covering nights, weekends and bank holidays.
Senior Mentor
4PureHeart
Bury
12.2023 - 09.2024
- Leading and collaborating teams effectively to ensure we give the best care possible for the young people in our placement
- Management of medication administration.
- Working with a wide range of professionals.
- Compliance with stringent care standards, with a strong focus on confidentiality and data protection.
- Completing relevant paperwork throughout the day, such as risk assessments, behaviour support plans, and general daily records
- Forming trusting relationships with young people , working flexibly to adapt to change, depending on the individual needs.
- Created social and educational opportunities to help young people build life skills and develop personal interests.
Team Leader
FirstBlue
Foulridge
12.2022 - 12.2023
- During this time I worked in a registered learning disability home.
- Leading and collaborating teams to ensure we give the best care possible for the young people in the home.
- Ensuring each person within the team is up to date with all the policies and procedures and that these are signed.
- Organising the other team members roles and responsibilities to ensure effective efficiency of the home.
- Prioritised tasks according to urgency and importance, delegating workload among team members.
- Delegated tasks to make best use of individual skills within the team members.
- Handled chemicals and waste in line with COSHH regulations.
- Completing relevant paperwork throughout the day, such as risk assessments, behaviour support plans, and general daily records
- Speaking to relevant professionals, having a clean home and cooking meals for the young people in the home
- Acting Deputy Manager when required by the business.
- Designed individualised plans detailing daily activities and needs for young people.
Mentor
4PureHeart
Bury
07.2020 - 12.2022
- Working along side the Senior mentor, ensuring that all work is completed by the end of my shift.
- Promote social inclusion by supporting the young persons interests, hobbies and social activities.
- Communicated effectively with families, offering reassurance and updates on young people in the home.
- Cooked healthy meals to meet dietary requirements.
- Administered medication under supervision from the Senior mentor.
- Contributed to the development of personalised care plans for the young people.
- Assisted with daily routines, promoting independence among the young people.
- Assisted youth to complete actions specified in individual support plans.
Customer Advisor
Cottages.com
Earby
01.2019 - 07.2020
- Working alone and also as part of a wider team.
- Dealing with challenging customers in a professional manner ensuring the customers leave with the best outcome I could provide.
- Handled incoming queries for effective customer service.
- Processed payments.
- Streamlined checkout procedures for efficient customer service.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Followed scripts when answering common customer questions.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Education
Level 3 - Diploma Residential Care
4PureHeart
BuryLevel 3 BTEC - Health and Social Care Extended Diploma
Burnley College
09.2016 - 09.2018
GCSEs -
West Craven High School
Barnoldswick 09.2011 - 09.2016
Skills
- Team Leadership
- Risk Assessment and Behaviour Planning
- Organisation and Time Management
- Active listening
- Record-keeping
- Relationship-building
- First-aid certified
- Communication skills
Timeline
Support worker
Outside the box, Ilkley Community Enterprise
09.2024 - 01.2025
Senior Mentor
4PureHeart
12.2023 - 09.2024
Team Leader
FirstBlue
12.2022 - 12.2023
Mentor
4PureHeart
07.2020 - 12.2022
Customer Advisor
Cottages.com
01.2019 - 07.2020
Level 3 BTEC - Health and Social Care Extended Diploma
Burnley College
09.2016 - 09.2018
GCSEs -
West Craven High School
09.2011 - 09.2016
Level 3 - Diploma Residential Care
4PureHeart
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