Georgia Smith

Oversee the underwriting team responsible for evaluating and assessing auto insurance applications in compliance with state and company guidelines. Ensure underwriting decisions align with risk appetite and company profitability targets. Review and approve complex or high-value cases while providing guidance on risk assessment and policy issuance. Maintain underwriting guidelines, ensuring they are updated based on changing market conditions, regulations, and company strategies. Collaborate with product development to create new offerings that meet customer needs and market demand. Conduct audits to ensure underwriting accuracy, compliance, and efficiency. 5+ years of experience in auto insurance customer service and underwriting, preferably within an MGA or insurance carrier setting. Strong knowledge of Texas auto insurance laws, regulations and market dynamics. Proven experience managing and developing teams in both customer service and underwriting environments. Excellent communication, problem solving, and leadership skills. Proficiency with insurance software systems and customer relationship management (CRM) tools.

• Remarkable customer service
• Ability to prioritize and remain focused under pressure
• Work well without supervision
• Skilled at learning new concepts quickly and accurately
• State of Texas Adjuster License
• State Farm Auto Certified
• Audatex claims system
• ECS Training

• Led cross-functional teams to streamline sales processes and enhance operational efficiency.
• Developed and implemented training programs to improve team performance and foster professional growth.
• Managed sales forecasting and reporting, ensuring data accuracy for strategic decision-making.
• Analyzed market trends to identify opportunities for process improvement and increased competitiveness.

• Managed two Insurance locations simultaneously
• Research potential leads from business directories and web searches
• Contact potential customers through phone calls and emails
• Determine customer needs and offer product or service solutions and support
• Deliver customized, targeted sales strategies
• Close sales and lead customer through the purchasing process
• Meet all quotas for inside and outside sales
• Maintain a record of calls through our computerized system
• Create and maintain a database of prospective clients
• Productivity above average for locations I managed

• Processed 15 claims per week to determine company liability.
• Trained colleagues in proprietary investigation and claims processing software.
• Handled over 400 calls per month, maintaining 85% satisfaction rating.

• Works under moderate supervision to apply working knowledge of the auto policy and endorsements, state laws and regulations, customer service philosophy, automotive repair methods and procedures
• Sought out as a resource by other loss intake claim handlers
• Resolves claim tasks within approved limits under limited supervision

• Gained two years’ experience opening all types of new accounts and handling all types of new account maintenance and service issues via phone, chat and processing
• Processing of client requests routed via fax, mail and email through the imaging workflow system
• Support clients and business partners with questions related to account and asset maintenance
• Review and analyze forms to ensure completeness and compliance with industry and company rules
• Facilitate accurate settling of securities transactions with broker/dealers by using various depositories
• Address aged issues and ensure all items are in compliance with regulations
• Superior interpersonal communication skills (verbal and written) and strong problem solving and analytical abilities
• Proven track record of delivering exceptional client and associate service

• Oversee all Billing and Accounting Departments
• Resolve billing issues for all locations
• Reconcile customer accounts as needed
• Communicate with all levels of management on a daily basis