Georgia Young
Lakewood,IL
Summary
Dynamic and dependable professional with a strong background in customer service and technical roles, including experience at Rivian as a Battery Technician. Proven ability to enhance team collaboration and problem-solving skills while maintaining attention to detail. Committed to delivering exceptional service and ensuring operational efficiency in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Rivian
Battery Technician
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Placed new Batteries in new vehicles check batteries
- Work assembly line
Sterile Processing Technician
OSF Saint Francis Medical Center
02.2016 - 01.2025
- Learned sterilization techniques for surgical instruments and medical equipment.
- Assisted in maintaining sterile environments to ensure patient safety.
- Supported inventory management by organizing and tracking supplies effectively.
- Operated sterilization equipment following strict health and safety protocols.
- Wrapped trays, instrument packs, and sets.
- Engaged in training sessions to enhance knowledge of sterile processing practices.
- Performed routine cleaning and upkeep of sterilization area to meet standards.
Customer Service Manager
A&J Crafters
04.2012 - 04.2017
- Learned sterilization techniques for surgical instruments and medical equipment.
- Assisted in maintaining sterile environments to ensure patient safety.
- Supported inventory management by organizing and tracking supplies effectively.
- Operated sterilization equipment following strict health and safety protocols.
- Wrapped trays, instrument packs, and sets.
- Engaged in training sessions to enhance knowledge of sterile processing practices.
- Performed routine cleaning and upkeep of sterilization area to meet standards.
Front Desk Receptionist
Springhill Suites Hotel
04.2009 - 01.2016
- Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming experience.
- Managed phone inquiries, providing information on hotel services and local attractions.
- Coordinated room assignments and maintained accurate reservation records in the property management system.
- Resolved guest complaints promptly, enhancing overall customer satisfaction and loyalty.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Processed payments efficiently, handling cash and credit transactions with accuracy.
- Maintained cleanliness and organization of the front desk area to promote a professional environment.
- Assisted in training new staff members on front desk procedures and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
MA
UEI College
Tacoma, WAGen Studies
Peoria Woodruff
Peoria, IL05.1979
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Computer skills
- Decision-making
- Dependable and responsible
Timeline
Sterile Processing Technician
OSF Saint Francis Medical Center
02.2016 - 01.2025
Customer Service Manager
A&J Crafters
04.2012 - 04.2017
Front Desk Receptionist
Springhill Suites Hotel
04.2009 - 01.2016
Rivian
Battery Technician
MA
UEI College
Gen Studies
Peoria Woodruff
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