Georgia Grace Castro
Juneau
Summary
Capable of delivering precise and reliable service to enhance customer satisfaction and operational efficiency.
Offers a reliable and adaptable approach to financial service roles. Ready to use and develop strong communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Financial Service Specialist
True North Federal Credit Union
09.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Chef Assistant
The Tsubaki Tower
09.2022 - 05.2023
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
- Demonstrated adaptability by stepping into various roles within the kitchen when needed, maintaining smooth operations during staff absences or high-volume periods.
- Adhered to dietary restrictions and accommodated allergies as necessary, fostering an inclusive dining experience for all guests.
Front of House Staff Member
Panda Express
04.2022 - 09.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
High School Diploma -
Okkodo High School
Dededo, GU06-2023
Skills
- Know your customer
- Customer relationship building
- Cash handling
- Teller transactions
- Cash management
- Teamwork and collaboration
- Customer service
- Willingness to learn
- Strong work ethic
- Organizational skills
- Active listening
- Effective communication
- Payments processing
Timeline
Financial Service Specialist
True North Federal Credit Union
09.2023 - Current
Chef Assistant
The Tsubaki Tower
09.2022 - 05.2023
Front of House Staff Member
Panda Express
04.2022 - 09.2022
High School Diploma -
Okkodo High School
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