Georgia M. K. L Wilson
Fort Collins,MI
Summary
Talented Food Service Professional with excellent issue and conflict resolution skills with experience as an Assistant Manager, managed for 6 years as an Assistant Manager of Michigan Dining Services. A Cook at CSU for 1 1/2 year. Highly effective and knowledgeable in providing outstanding customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cook
Colorado State University: The Foundry
Fort Collins , CO
10.2020 - Current
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Verified proper portion sizes and consistently attained high food quality standards.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Communicated closely with Food Service Managers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Serve 1800+ Students during dinner service
Temp. Assistant Manager
University Of Michigan Maizie's
Ann Arbor , Michigan
01.2020 - Current
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Performed shift change tasks each day to keep store efficient and neat.
- Communicated with customers to answer questions or concerns.
- Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
- Observed staff confirm safety and quality standards.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Accurately monitored inventory levels in order to accurately order supplies.
- Demonstrated conflict management skills while supervising employees.
- Practiced safe work habits and encouraged staff to do same.
- Supported staff and other team members in completing tasks.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
- Served 2000+ Customers a day
- Supervised 50+ Students in the operation.
Hostess / Carside Waitress
Applebee's
Ann Arbor , Michigan
08.2019 - 02.2020
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Managed in-person and telephone guest inquiries, customer service requests.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Conducted 30 min dining room and server checks to assess readiness for expected customer loads.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Assistant Manager
East Quad Dining Hall / Blue Cafe
Ann Arbor , Michigan
11.2018 - 08.2019
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Managed multiple priorities in fast-paced environment.
- Interacted with customers to determine needs and offer product or service solutions.
- Managed weekly inventory transactions by creating templates to ensure optimal food and beverage stock.
- Resolved all issues professionally in a timely manner.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased sales by 30%
- Oversaw 30 students employees and 25 Professional staff members in the operation.
Assistant Manager
Bursley Hall
Ann Arbor , MI
08.2018 - 12.2018
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Communicate with Food Service Workers (FSW) to ensure that their daily task are being completed.
- Worked with the management team to implement the proper division of responsibilities.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Provide support with student staff scheduling and training's.
- Provide information and guidance to in coming Temporary Workers.
- Take note of what paper and chemical products are in storage to ensure that the appropriate amount of product is being ordered.
Assistant Manager
Fireside Café University of Michigan, M|Dining
Ann Arbor , MI
01.2017 - 07.2018
- Supervises over 40 employees in an operation that generates $1.5 million in sales per year.
- Works with the Chefs, Cooks, and Servers to ensure consistency, quality and appealing presentation of food.
- Monitors stations throughout the meal service period to be sure they are properly equipped, clean and orderly; ensures service standards are met.
- Before business hours a walk though of the cafe is performed to anticipate and resolve customer concerns.
- Developed training materials and lead training sessions to ensure new staff is on board in an efficient and uniform fashion.
- Regularly handles the deposit and performs cash handling functions in a manner that is consistent with University standard practice guidelines.
- Analyzes the inventory data and provides recommendations for ordering based on usage to the rest of the management team.
- Responsible for closing down the operation at the end of the day.
- By doing a final walk though of the cafe it ensure the operation is left clean, orderly, and secured.
- Settles CC machines and reconciles reported sales with actual cash at the end of the day.
- Improved upon financial error within M|dining by creating a new financial procedure that is used at every M|dining retail unit.
Student Manager
U Of M Fireside Cafe, Bonisteel Blvd, Ann Arbor, MI
Ann Arbor , MI
04.2015 - 01.2017
- Supervised over 40 Student employees in an operation that generated $1.5 million in sales per year.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Actively pursued personal learning and development opportunities, To develop as a Leader.
- Greeted customers in a timely fashion while quickly determining their needs.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Worked with the management team to implement the proper division of responsibilities.
- Operated the POS system for cash and credit card transactions with 100% accuracy.
- Identified potential shoplifter's by verifying that all customers received receipts for their purchases.
- Took inventory of supplies.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Trained incoming student staff to ensure that they're aware of how the operation worked.
- Ensure the opening runs smoothly by having pre-service meetings with staff.
Education
Bachelor of Science - Acting/EDT
Eastern Michigan University
Ypsilanti, MI2018
Skills
- Leading a Team
- Staff Training and development
- Delegation
- Culinary Skills
- Conducting Interviews
- AllerTrain Certified
- Serve Safe Certified
- Goal-oriented
- POS systems knowledge
- Skilled problem solver
- Strong attention to safe food handling procedures
- Hospitality and service industry background
- Order delivery practices
- Ability To Work Independently
- Time Management Skills
- Attention To Detail
- Written Communication Skills
- Excellent Customer Service Skills
- Scheduling
- Professional Correspondence
Certification
- AllerTrain Certificate of Award
- ServSafe Certification
- American Red Cross Certificate Anaphylaxis and Epinephrine Auto - Injector
- American Red Cross Certificate of Adult First aid and CPR
- Crucial Conversations
Timeline
Cook
Colorado State University: The Foundry
10.2020 - Current
Temp. Assistant Manager
University Of Michigan Maizie's
01.2020 - Current
Hostess / Carside Waitress
Applebee's
08.2019 - 02.2020
Assistant Manager
East Quad Dining Hall / Blue Cafe
11.2018 - 08.2019
Assistant Manager
Bursley Hall
08.2018 - 12.2018
Assistant Manager
Fireside Café University of Michigan, M|Dining
01.2017 - 07.2018
Student Manager
U Of M Fireside Cafe, Bonisteel Blvd, Ann Arbor, MI
04.2015 - 01.2017
Bachelor of Science - Acting/EDT
Eastern Michigan University
- AllerTrain Certificate of Award
- ServSafe Certification
- American Red Cross Certificate Anaphylaxis and Epinephrine Auto - Injector
- American Red Cross Certificate of Adult First aid and CPR
- Crucial Conversations
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