Georgian Mentus

• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
• Scheduled, coordinated, and confirmed appointments and meetings.
• Called patients to confirm appointments and cancellations.
• Verified insurance for billing purposes
• Checked patients in for their appointments and collected copays.
• Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
• Completed administrative tasks such as filing, data entry, and document preparation to remain in compliance with HIPAA.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
• Resolved customer complaints with empathy, while solving the solution.

• Supported and assisted Humana insurance members with all authorizations and appointments.

• Assisted members with their coverage verification and enrollment.

• Ensured that all the members' questions concerning their insurance were answered.

• Helped members with finding a doctor within their network.

• Reinstated members insurance policy

• Maintain an automated supply system for accounting installation supplies and equipment

• Maintained records of supply transactions for accuracy and tracking.
• Oversaw supply requests, accountability, and receipts.

• Schedule and perform precautionary and structural maintenance on weapons

• Manage and coordinate supply activities using the GCSS-army logistics portal

• Delegate daily tasks to team members and property holders to ensure maximum accountability of property