Georgiana Greene

• Researched and resolved billing discrepancies to enable accurate billing for over 150 clients.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Developed and maintained billing procedures to make timely payments.
• Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
• Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
• Maximized revenue potential by identifying and resolving under-billed accounts.
• Improved billing accuracy by implementing a streamlined invoicing process.
• Generated monthly billing and posting reports for management review.
• Collaborated with customers to resolve disputes.
• Responded to customer concerns and questions on daily basis.
• Streamlined interdepartmental communication to accelerate resolution of overlapping or unclear charges on client accounts.
• Audited and corrected billing and posting documents for accuracy.
• Utilized evidence based approaches to ensure responsible billing reimbursement and service coverage.

• Collaborated with team members to produce $9 million in revenue for a non-profit which supports 147 individuals with disabilities
• Supervised and provide daily direction and guidance to 9 direct subordinates, which include annually evaluating each staff’s performance and developing annual goals to work towards
• Managed timecard processing for 9 subordinates through Paycor system software ensuring timeliness of payroll execution
• Coordinated the daily activities of a caseload of over 30 individuals to include setting up transportation, tracking, communicating work schedules while ensuring safety, coordinating volunteer opportunities and day to day activities
• Managed confidential patient documentation using iCareManager (ICM) EHR software to prevent data compromise while enforcing HIPAA regulations
• Developed annual goals and update pertinent information using ICM for each person on caseload
• Facilitated employment opportunities for individuals supported by building relationships with over 26 different employers in the local community
• Trained and assisted staff on how to use iCareManager software
• Developed and refined legal documents for accuracy/compliance with state/DDS regulatory agency guidelines
• Coordinated and conducted annual review meetings for individuals supported
• Supported individuals in improving employment skills through training on site and/or place of employment
• Collaborated with team members to identify and accomplish agency objectives
• Produced and updated organizational records and reports, including organizing files and documentation
• Conducted interviews with applicants to determine eligibility status to fulfill the needs of positions applied to.
• Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
• Oversaw staff schedules and assignments to handle programming demands.
• Monitored programming schedules, conformance to guidelines and quality.
• Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
• Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
• Enhanced program efficiency by streamlining processes and implementing innovative solutions.
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
• Developed and adapted evidence based approaches through collaborative relations with service providers to meet the needs of the clients
• Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnerships with external organizations, expanding program reach and impact.

Took break from working after getting married, having baby and relocating to new state. Husband is in US Air Force which was reason for relocation.

• Gathered information on prospects interested in joining residential and day support state licensed programs and provided information on the process for receiving services
• Provided excellent customer service to families and clients supported
• Coordinated and conducted intake meetings for interested applicants
• Utilized CRM software to manage potential clients and applicants
• Facilitated and led the tours for a total of 9 locations, 4 day program sites and 5 residential homes
• Completed discharge process which included auditing files and inputting data into the CRM software
• Attended and contributed to demographics meetings to update the team, including the CEO, of changes within the department
• Attended job fairs informing the community about the company and the services offered
• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Reduced errors in patient data entry with thorough verification processes and attention to detail.
• Completed intake assessment forms and filed clients' charts.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Contributed to a positive work environment through effective teamwork and open communication among colleagues.
• Enhanced patient satisfaction with timely and accurate information during the intake process.
• Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
• Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
• Developed and adapted evidence based approaches through collaborative relations with service providers to meet the needs of the clients.

• Assisted with daily living routine including, but not limited to cooking, cleaning, and bathing of 6 individuals
• Provided excellent customer service to families and clients supported
• Documented daily progress notes in the company’s software program to include incident reports when required
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
• Evaluated patient behavior and reported changes to clinical team.

• Assisted with daily living routine of 5 individuals including, but not limited to cooking, cleaning, and bathing.
• Administered medication as directed by physician.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
• Assisted disabled clients to support independence and well-being.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Researched community resources and services to provide accessibility and assistance to clients.
• Developed and adapted evidence based approaches through collaborative relations with service providers to meet the needs of the clients

• Assisted with daily living routine of 5 Intellectual and Developmental Disabled (IDD) individuals including, but not limited to cooking, cleaning, and bathing
• Completed incident reports to be submitted for investigation as needed
• Tracked and reported IDD clients' daily progress
• Maintained clean and well-organized environment to promote client happiness and safety.

• Assisted 12 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed
• Completed incident reports to be submitted for investigations as needed
• Provided excellent customer service to families and clients supported
• Maintained clean and well-organized environment to promote client happiness, health and safety.