Georgiana R. Rudolph
Montauk,NY
Summary
Experienced with team leadership, operational management, and customer service excellence.
Qualified worker with solid background in various hands-on roles. Proven ability to contribute effectively to team projects and consistently meet deadlines. Demonstrated reliability and flexibility in adapting to changing work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Roundswamp Farm
04.2022 - Current
- Oversee daily operations of a very successful storefront business, ensuring optimal performance
- Lead and manage a team, including hiring, training, and performance evaluations
- Maintain high standards of customer service, resolving issues promptly and effectively
- Manage inventory levels, merchandising and store layout to maximize sales
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed opening and closing duties for the store, to guarantee top effectiveness for the full shift.
- Worked 65-70 hours per week.
Dockhand
Montauk Marine Basin
04.2022 - 12.2024
- Assisted clients with fueling, dockage, and boat maintenance in a timely fashion in a fast paced, busy environment
- Maintained pertinent organizational skills, making sure all necessities were in order to ensure smooth boat transition
- Gave detailed descriptions to customer questions, ranging from inquiries about local fishing grounds to correct gear needed for smooth fishing
- Assisted with the mooring, docking, and undocking of boats, ensuring safety and efficiency
- Performed routine maintenance and cleaning of the dock area, including trash removal, sweeping, and minor repairs
- Provided excellent customer service to boat owners and visitors, addressing their needs and concerns promptly
- Worked 40 hours per week.
Hostess
Harvest On Fort Pond
09.2021 - 05.2023
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked 40 per week.
Store Assistant
Gosman’s Fish Market
03.2020 - 10.2021
- Provided customers with efficient service, establishing lasting work relationships with in the community in one of the busiest markets in the area
- Collaborated with coworkers to tackle daily tasks along with organizing and maintaining products adequately
- Inspected each delivery to assess damage, making sure they were up to the standards of owners and managers
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Worked 40-50 hours per week.
Server
La Fin
04.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS (Aloha, & Toast) system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked 40 hours per week .
Chief Stewardess & Deckhand
Sunday Money Charters
06.2018 - 06.2020
- Assisted both the captain and clients with proper departure protocol, upholding safety precautions for both coworker and customer alike
- Attended the needs of the guests throughout the charter, making sure they had everything they needed and desired
- Assisted the captain in navigation and operation of the vessel
- Performed regular cleaning and maintenance tasks on the boat
- Handled mooring lines and fenders during docking procedures
- Ensured the safety of passengers by conducting safety briefings and drills
- Worked 30 hours per week.
Assistant Dock Master
Gurneys Star Island Yacht Club
02.2019 - 11.2019
- Assisted the Dock Master in managing daily operations of the marina
- Manage reservations and slip assignments ensuring optimal use of marina space
- Aided hundreds of clients with coordinating proper timing and procedure for their vessel’s arrival and departure
- Maintained clientele paperwork for proper billing with organization and consistent maintenance
- Arranging procedure for coworkers to properly execute the daily needs of captains and customers alike
- Worked 40 hours per week.
Education
High school diploma -
East Hampton High School
East Hampton, NY06.2020
Skills
- Strong understanding of maritime safety protocols
- Excellent physical stamina
- Communication skills
- Strong customer service and relations skills
- Strong leadership abilities
- Team management abilities
- Exceptional problem-solving skills
- Decision-making skills
- Team leadership
- Outstanding work ethic
- Cleanliness standards
- Strong capabilities in dealing with high volume environments
Certification
- Advanced Customer training
- Boating Safety Course
Accomplishments
- Achieved high sales through effectively helping with customers needs in an organized environment
- Used Square system to develop inventory tracking spreadsheets.
- Advanced training in customer service.
- Certification in a boaters safety course.
Timeline
Assistant Manager
Roundswamp Farm
04.2022 - Current
Dockhand
Montauk Marine Basin
04.2022 - 12.2024
Hostess
Harvest On Fort Pond
09.2021 - 05.2023
Server
La Fin
04.2021 - 08.2021
Store Assistant
Gosman’s Fish Market
03.2020 - 10.2021
Assistant Dock Master
Gurneys Star Island Yacht Club
02.2019 - 11.2019
Chief Stewardess & Deckhand
Sunday Money Charters
06.2018 - 06.2020
High school diploma -
East Hampton High School
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