Georgiana Steiner

• Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
• Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
• Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
• Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
• Wrote, updated and maintained project documentation.
• Monitored and tracked project progress to support timely completion.

Accomplishments:

• Implemented state-of-the-art communication tools, including kiosks and closed-circuit televisions, improving communication within the facility and with other US Mints nationwide.
• Developed an alert system for the building's Heating, Ventilation, and Air Conditioning (HVAC) system, allowing staff to be notified of system failures 24 hours a day. This system also enables remote login to address issues, increasing uptime to 98%.
• Implemented an Active Distribution Antenna System for three cell carriers to improve phone communications with the US Mint building. Brought the project in under budget, saving the government over $30,000.

• Provided detailed project status updates to stakeholders and executive management
• Assessed and managed risks involved in particular project
• Developed project plans identifying key issues, approaches and performance metrics
• Coordinated with cross-functional teams to resolve project issues and mitigate risks

Accomplishments

• Implemented Quality Management/Speech Analytics program with current phone system to allowing supervisors to monitor and assess Customer Service representatives calls, enabling supervisors to identify areas of weakness customer relationships and provide training, thus increasing positive customer experiences by 30%
• Identified and implemented Project Management software within Information Technology department to keep track of progress of multiple ongoing organizational projects
• Managed online banking account purging project, saving $100k in fees.

• Direct project management of Federal Emergency Management Agency's NY Project Hope initiatives from conceptualization through development, implementation, and management
• Built strong, lasting relationships and strategic partnerships through exceptional services and served as primary point of contact for all NY Project Hope communications
• Created weekly progress reports and monitor program data to assess efficiency

Accomplishments

• Hired and managed team of 7 highly successful NY Project Hope Crisis Counselors – providing support to over 30k+ Orange County residents within 4-month timeframe
• Created advertising media used to introduce NY Project Hope program to stakeholders in community, reaching 110+ local organizations
• Increased company social media footprint by 556%

• Direct project management of City of Newburgh Mental Wellness Court initiatives from conceptualization through development, implementation, and management
• Built strong, lasting relationships and strategic partnerships through exceptional services and served as primary point of contact for all City of Newburgh Mental Wellness Court Program communications
• Created weekly progress reports and monitored data to assess program efficiency
• Equipped clients with self-management skills and educational information and encouraged clients to fully participate in treatment and recovery.
• Communicated results of participant assessment period in writing and verbally and assisted in preparation of final assessment report.

• Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
• Enhanced company growth by identifying and executing strategic initiatives that aligned with organizational goals.
• Collaborated with cross-functional teams to develop comprehensive risk management strategies and reduce exposure to non-compliance penalties.
• Assisted in recruiting, hiring, and training of team members.

Accomplishments:

• Completed successful name change, website redesign, and corporate merger within a 1-month timeframe.
• Redesigned server structure for continuity and disaster preparedness among all offices.
• Implemented helpdesk software allowing for the creation of an IT knowledgebase, reducing IT response time.