Georgiana Vainuku
West Valley City,UT
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 15 years of aviation experience. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 15 years of experience working in fast pace environments. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Field Service Manager position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Ground Safety Advocate
Delta Airlines
Salt Lake City, UT
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Ramp Agent
Delta Air Lines, Inc
Salt Lake City, UT
04.2022 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 100 daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using driving equipment.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
Gate Agent
Delta Air Lines, Inc
Salt Lake City, UT
05.2014 - 04.2022
- Managed hundreds of passenger check-in by verifying customers' travel documentation.
- Tagged and transferred hundreds of baggage from scales to designated conveyor belt.
- Assisted customers with ticketing and baggage check-in requirements.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Monitored gate areas and addressed security situations with management.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency
Ticketing Agent
Delta Air Lines, Inc
Salt Lake City, UT
05.2014 - 04.2022
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Sold Airline tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Reviewed tickets, identification and passports to verify traveler identity
- Directed passengers to correct airport terminal locations
- Checked baggage at gate and loaded onto ramp
Real Time Staff Management
Delta Air Lines, Inc
Salt Lake City, UT
01.2021 - 04.2022
- Managed real-time agent staffing for inbound and outbound flights.
- Managed on time departures
- Manage to make sure there is enough staffing in all areas for above wing arrivals and departures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Exceeded goals through effective task prioritization and great work ethic
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Irregular Operation Team
Delta Air Lines, Inc
Salt Lake City, UT
01.2021 - 04.2022
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced in person rebooking.
- Processed inbound and outbound irregular operations due to any kind of delays..
- Monitored hotel s and managed logistics functions for company.
- Able to run travel alliance, rebooking systems, and loading data onto Delta term.
- Handled at least 50 calls per day to address agents and customers inquiries and concerns
Ramp Agent
SkyWest Airlines
Salt Lake City, UT
06.2007 - 07.2011
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 80 daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using tugs equipment.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
Cleaner Supervisor
Delta Global Services
Salt Lake City, UT
01.2006 - 06.2007
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Kept building entryway glass clean and polished for professional presentation.
- Communicated repair needs to maintenance staff.
- Assigned aircraft staff to specific shifts based on abilities and daily requirements.
- Completed schedules, shift reports and aircraft checklist.
- Directed team of 4 personnel in busy schedules with several aircrafts
Education
High School Diploma -
Granger High School
West Valley City, UT06.2004
Skills
- Hand and Power Tool Operation
- FAA Regulations
- Safety Procedures
- Visual Inspections
- Baggage Management
- Weight and Balance Determination
- Heavy Lifting
- Customer Service
- Task Prioritization
- Standards Compliance
- Ramp Checklist Completion
- Load Planning Communication
- Inclement Weather Tolerance
- Physical Strength and Stamina
- Equipment Inspection
Languages
Tonga
Professional Working
Timeline
Ground Safety Advocate
Delta Airlines
10.2023 - Current
Ramp Agent
Delta Air Lines, Inc
04.2022 - Current
Real Time Staff Management
Delta Air Lines, Inc
01.2021 - 04.2022
Irregular Operation Team
Delta Air Lines, Inc
01.2021 - 04.2022
Gate Agent
Delta Air Lines, Inc
05.2014 - 04.2022
Ticketing Agent
Delta Air Lines, Inc
05.2014 - 04.2022
Ramp Agent
SkyWest Airlines
06.2007 - 07.2011
Cleaner Supervisor
Delta Global Services
01.2006 - 06.2007
High School Diploma -
Granger High School
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