Summary
Overview
Work History
Education
Skills
Timeline
Generic
Georgiana Verganelakis

Georgiana Verganelakis

Titusville,New Jersey

Summary

Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.

Overview

17
17
years of professional experience

Work History

SALES OPERATIONS (Temporary Position)

KANGARU TOYS & STATIONERY
12.2023 - 01.2024
  • Provide sales support and assistance to the VP of Sales
  • Support key accounts and outside sales representatives
  • Conduct follow up with customers and track open orders
  • Coordinate sample and mock-up requests
  • Input and modify estimates, sales, and purchase orders in NetSuite
  • Communicate with new and existing customers via email, phone, and CRM to provide sales decks, catalogs, and price lists
  • Assist with item setup at major accounts via vendor portals.

INSIDE SALES/CUSTOMER SERVICE REPRESENTATIVE

THE HOME RUBBER COMPANY
11.2021 - 11.2023
  • Managed sales inquiries and used best practices to attract and retain potential customers
  • Built long-term relationships with customers by investigating, tracking, and resolving customer concerns and implementing solutions
  • Identified trends, researched, evaluated, and planned for new growth opportunities
  • Expedited orders and contacted customers with updated shipping information
  • Negotiated prices and terms and processed quotations
  • Ensured full traceability and easy backorder management by entering purchase orders into ERP / CRM system while also handling customer billing and invoicing

OPERATIONS MANAGER/OWNER

SALON 9
07.2007 - 08.2021
  • Successfully sustained business for 14 years by maintaining front desk operations- including- scheduling, customer service, and financial management
  • Undertook all required duties such as hiring, training, payroll, accounts payable/receivable, and product/supply ordering
  • Ensured value was added continuously to daily operations
  • Led and managed a team of 15 staff members to deliver exceptional service within a fast-paced environment
  • Controlled complex situations with ease
  • Managed heavy call volume & tracked, logged, and monitored multiple customer issues and operation-related inquiries
  • Created social media posts and advertisements
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth

Education

Associate of Arts -

The Art Institute of Philadelphia
Philadelphia, PA
04.2002

Skills

  • Customer Relationship Management
  • Calendar and Scheduling Management
  • Inventory Management
  • Ability to work independently and with internal stakeholders at all levels of the organization
  • Highly organized, results-driven, problem solver with analytical skills and detailed oriented
  • Superior written and oral communication skills
  • Highly motivated with the ability to be flexible in a fast-paced environment
  • Excellent project management skills and ability to effectively juggle multiple ongoing projects to meet deadlines
  • Microsoft Office Suite (Outlook, Word, Excel, Teams and PowerPoint)
  • Google Workspace
  • WebEx, Zoom, Zoho, DEAR Systems, NetSuite, DaySmart
  • Advanced in speaking/reading/writing the Greek Language

Timeline

SALES OPERATIONS (Temporary Position)

KANGARU TOYS & STATIONERY
12.2023 - 01.2024

INSIDE SALES/CUSTOMER SERVICE REPRESENTATIVE

THE HOME RUBBER COMPANY
11.2021 - 11.2023

OPERATIONS MANAGER/OWNER

SALON 9
07.2007 - 08.2021

Associate of Arts -

The Art Institute of Philadelphia

Similar Profiles

CREATE PROFILE
Georgiana Verganelakis