Georgiana Beatrice Stanescu Zeeb

Contracting Support

• Actively support and facilitate development of TLOxp's expanding sales team and drive revenue opportunities
  through Global Contract Lifecycle Management system
• Support Sales/Legal on DocuSign CLM/Salesforce/CPQ processes
• Support implementation and delivery of CPQ/CLM updates
• Improve, standardize process, approval requirements and escalation protocol
• Identifying improvement opportunities for Sales - Legal contract life cycle management; working with Sales
  Management and Legal in implementing new time efficient processes which would help Sales in driving revenue
• Manage evolving business needs while driving efficiencies and appropriately managing risk
• Aligning with Business needs during transition to and post implementation of new Contracting Consolidation Project
• Assessing Standard Contracts Options and working with Legal, Billing and Sales teams to refine current processes into smoother collaboration and more time effective delivery of Pricing Supplements.
• Consolidating and presenting Standard Contracts Gap Analysis to CLM and CPQ teams in order to facilitate automation of additional templates and contract attributes.
• Providing constant CLM and CPQ support to Sellers in order to moderate impact of recent changes on their daily workflow.

• Investigating and resolving customer concerns related to claim inquiries, eligibility and payment tracking
• Data entry - recording claimant personal information, claim attributes and customer interactions in CRM software
• Maximizing satisfaction by anticipating needs and consistently offering knowledgeable support - walking claimant through their e-services account, educating on available features and options, providing clear steps and instructions on how to find and update their information, how to upload documentation and submit specific requests
• Maintaining up to date knowledge of company policy and regulations by attending team meetings, constant communication with management/team through chat and email, completing available courses and reviewing work resources for accurate and current information
• Protecting customer and company information with strict use of established security procedures
• Answering customer questions about policies and procedures with friendly and knowledgeable approach
• Answering high number of inbound calls each day to handle various concerns related to unemployment claims
• Escalating and redirecting calls for appropriate support.

• Functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries
• Liaising with other support teams, or product teams to resolve requests/issues in a timely manner and ensures proper documentation, notification, escalation, tracking and follow up of all incidents
• Primary responsibilities are focused on customer contact - keeping customer informed on the progress of their case (ticket), collecting technical information from customer, in order to assist Technical Advisors in routing incident to appropriate team
• Job Specific Scope Guidelines: Oversee reactive support for allocated customer portfolio and form partnership with field Service Delivery Managers to tackle reactive challenges
• Oversee reactive support process end to end and manage any support bottlenecks to ensure smooth progression and inform key stakeholders as required
• Escalate as needed to designated escalation points
• Create and review Incident Management reports to deliver business insight through incident categorization and trend analysis
• Identify opportunities for proactive services to reduce frequency and duration of incidents
• Test new process and tool enhancements to provide feedback to designated parties.

• Inn reservations, information, concierge service, billing and administrative customer service specific for facility.

• Enhanced customer satisfaction with fast, knowledgeable restaurant service
• Trained junior team members and mentored on important procedures
• Served customers by going above-and-beyond to offer exceptional service
• Monitored employees and guests to prevent customer dissatisfaction and to ensure proper process of service was followed
• Collaborated with team members to meet daily demands and handle challenging projects
• Oversaw team schedule, considering number of guest reservations for each week and employees availability
• Completed sales and operations shift reports.

• Server responsibilities, taking orders, presenting menu, food and beverage, specials, providing detailed descriptions about food and wine, cash out and shift reports, attending meetings regarding menus, management and overall improvement of establishment
• Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
• Provided menu information regarding new items, seasonal and daily specials, and pairings.

• Offering superior dining experience for restaurant guest by maintaining extended food and wine menu knowledge, constant communication with kitchen staff to ensure customer's expectations were met, quick and friendly service, and listening and responding to guest needs.

• Fine dining and catering server responsibilities, providing food and beverage service, using computer program for putting in orders and modifications
• Detailed fine dining service accompanied by extensive knowledge of food and drinks served
• Participating in setting up dining room for regular service, as well as events, private meetings, celebrations and holidays
• Reception assistant responsibilities included but not only, answering phone calls, providing information about different departments of Country Club, schedules, hours of operation, specials, services offered by professional golf, tennis instructors, SPA and restaurant
• Directing guest and members to right department for their enquiries ( real estate, accounting, sports and activities etc).