Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Georgiana G. Castro

Odessa,TX

Summary

Highly skilled Program Coordinator with extensive experience in human resources, customer support, and strategic planning. Adept at enhancing program success through innovative recruitment and a strong focus on community engagement. Brings a unique polyglot ability, ensuring effective communication and satisfaction across diverse client and candidate groups.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Program Coordinator

Star Tech Group
Odessa, United States
04.2024 - Current
  • I oversee the mentorship program for students interested in an MD career, in partnership with Texas Tech University Health Science Center's Center of Excellence in West Texas.
  • Analyzed program performance, steering strategic enhancements for MD career mentorship programs.
  • Participated in the development of new programs or modifications to existing programs.
  • Served as a liaison between external organizations and partners, delivering programming services.
  • Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
  • Social media and digital tools were used to promote programs and engage with the community.
  • Covered station demands by recruiting, scheduling, and managing highly qualified on-air talent, and support staff.

Local Childcare Coordinator

Cultural Care Au Pair
12.2020 - 05.2022
  • I interviewed and mentored new host families interested in hosting an au pair from overseas.
  • Facilitated monthly check-ins, enhancing host family and au pair relationships.
  • Working closely with families and au pairs to ensure their well-being.

Business Development Center Representative

W&L Subaru
Northumberland, United States
08.2020 - 08.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated across departments to resolve customer issues, boosting satisfaction rates.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Recruitment Specialist

Deutsche Telekom
Bucharest, Romania
01.2016 - 01.2018
  • Delivering evaluation reports for the shortlisted candidates;
  • Conducting F2F interviews and phone interviews;
  • Take ownership of the candidate research cycle and subsequent delivery of high caliber individuals to the LHR and HM;
  • Strategic sourcing for active and passive prospects using innovative sourcing techniques and a great variety of sources (LinkedIn, InfoJobs, eJobs, Monster);
  • Using Social Media channels (Facebook, Twitter, Google+, LinkedIn) to advertise, promote jobs, seek candidates and reinforce the professional network;
  • Gain an in depth understanding of roles to facilitate accurate database searches;
  • Work closely with the assigned recruiter to understand, support and deliver innovative resourcing/ recruitment solutions;
  • Maintaining up-to-date and accurate candidate data on recruitment database (HR Suite);
  • Sourcing for more positions at the same time;
  • Ensuring that CV's are passed to the recruiter if appropriate for other vacancies;
  • Regular participation at Job Fairs;
  • Intake meetings with Hiring Managers in order to understand better the position that I am recruiting for;
  • Process trainings for newcomers
  • Last but not least, I was the coordinator for my team and I learnt that I have to put their needs before mine

Customer Support Representative Insurance Company

Teleperformance
Bucharest, Romania
09.2015 - 01.2016
  • Act as an interface with the Service Department and Logistics Service Parts Department.
  • Handling phone calls.
  • Technical service requests.
  • Constantly monitor the status of open cases.
  • Offering solutions for the customers' issues.

Sales Representative

FLORMAR
Madrid Area, Spain
06.2014 - 07.2015
  • Providing information for customers regarding a wide range of cosmetics;
  • Offering advice to customers according to their specific needs;
  • Training for the new employees;
  • Target based job: I managed to reach each month's target

Receptionist (Internship)

Petit Palace Hotels
Madrid Area, Spain
07.2014 - 12.2014
  • Taking care of check-in and check-out;
  • Arranging the hotel reservations for clients via phone or e-mail;
  • Daily communication with other departments;

Sales And Service Specialist

GNC
Madrid, Spain
02.2011 - 03.2012

Education

Human Resources Management

Human Resource Management Certified Professional
03-2025

Neuro-Linguistic Programming - Intensive - Buisness

Mind Master (Human Resources)
01.2017

Neuro-Linguistic Programming - Level Start -

Mind Master (Human Resources)
01.2016

Tourism and Business Adminstration -

Universidad Rey Juan Carlos
Madrid, Spain
01.2014

Skills

-Strategic planning
- Recruitment planning
- Human resources
- Customer support
- Polyglot

Certification

  • Microsoft Office Excel 2016
  • NLP Start and Intensive

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Romanian
Native/ Bilingual

Timeline

Program Coordinator

Star Tech Group
04.2024 - Current

Local Childcare Coordinator

Cultural Care Au Pair
12.2020 - 05.2022

Business Development Center Representative

W&L Subaru
08.2020 - 08.2021

Recruitment Specialist

Deutsche Telekom
01.2016 - 01.2018

Customer Support Representative Insurance Company

Teleperformance
09.2015 - 01.2016

Receptionist (Internship)

Petit Palace Hotels
07.2014 - 12.2014

Sales Representative

FLORMAR
06.2014 - 07.2015

Sales And Service Specialist

GNC
02.2011 - 03.2012

Human Resources Management

Human Resource Management Certified Professional

Neuro-Linguistic Programming - Intensive - Buisness

Mind Master (Human Resources)

Neuro-Linguistic Programming - Level Start -

Mind Master (Human Resources)

Tourism and Business Adminstration -

Universidad Rey Juan Carlos

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Georgiana G. Castro