Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Georgianna Forcum

Hawaiian Ocean View,HI.

Summary

Results-driven housekeeping and laundry attendant excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Energetic Housekeeping Room Attendant with 5 years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Proficient in manual and electrical cleaning equipment operations. Committed to finishing tasks on time while exceeding expectations.

Overview

13
13
years of professional experience

Work History

Housekeeping and Laundry Attendant

WorldMark By Wyndham
Kailua-Kona, HI
03.2007 - 03.2012
  • Completed pre-cleaning duties by setting up 2 cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap in at least 25 to 20 condo units.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.

General Manager of Food Service

Wendys Old Fashioned Hamburgers
Kailua-Kona, HI
07.2004 - 01.2007
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Cashier/Order Taker/Prep Cook/Crew Leader/Assistant Store Manager

Wendys Old Fashioned Hamburgers
Kailua-Kona, HI
05.1997 - 08.2002
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Answered questions about store policies and addressed customer concerns
  • Created price tags and merchandise signs
  • Worked flexible schedule and extra shifts to meet business needs
  • Welcomed customers and helped determine their needs
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Processed customer refunds and exchanges according to established guidelines
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Addressed customer needs and made product recommendations to increase sales

Education

High School Diploma -

Konawaena High School
Kealakekua, HI
06.1987

Skills

  • Patron Satisfaction
  • Proper Waste Disposal
  • Rug and Carpet Cleaning
  • Operating Dryers
  • Hospitality Management
  • Guest Service and Support
  • Inventory Restocking
  • Stocking Bathrooms
  • Soil Collection

Timeline

Housekeeping and Laundry Attendant

WorldMark By Wyndham
03.2007 - 03.2012

General Manager of Food Service

Wendys Old Fashioned Hamburgers
07.2004 - 01.2007

Cashier/Order Taker/Prep Cook/Crew Leader/Assistant Store Manager

Wendys Old Fashioned Hamburgers
05.1997 - 08.2002

High School Diploma -

Konawaena High School

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Georgianna Forcum