GEORGIE ANTOINE
Randolph,MA
Summary
Dedicated and experienced Healthcare Administrator with a proven track record of successful management and leadership in healthcare settings. Possessing strong organizational and communication skills, adept at fostering a positive work environment while ensuring efficient operations and high-quality patient care.
Offering strong organizational skills and ability to maintain well-functioning office environment, eager to learn and grow in this role. Brings readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks. Ready to use and develop time management and communication skills in my role.
Overview
15
15
years of professional experience
Work History
Nursing Assistant
Medical Staffing Network
05.2014 - 03.2019
- Kept detailed records of nursing assessments
- Administered treatments, medication, discharge procedures and follow-up care needs
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Office Manager
Harborview Center for Nursing & Rehabilitation
02.2014 - 03.2019
- Oversaw daily operations of the healthcare facility, including staff management, budgeting, and strategic planning
- Developed and maintained relationships with healthcare professionals, vendors, and community organizations
- Ensured compliance with healthcare regulations and standards, including HIPAA and OSHA guidelines
- Conducted performance evaluations and provided ongoing training and development for staff members
- Collaborated with clinical staff to streamline processes and optimize workflow efficiency
- Managed patient scheduling, billing, and insurance claims processing to maximize revenue and minimize errors
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Office Manager
STORE 24
01.2007 - 01.2009
- Highly-efficient and dependable
- Compared vendor prices to ensure optimal savings
- Hired qualified candidates for new positions
- Established efficient workflow processes
- Monitored daily productivity to improve overall effectiveness of activities
- Managed 12-person administrative team dedicated to serving the team needs in high-volume setting
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Excel software
- Completed weekly payroll for 14 employees
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
Assistant Office Manager
STORE 24
01.2004 - 01.2007
- Oversaw appointment scheduling and itinerary coordination's
- Managed financial accounts and drove productivity improvements
- Monitored and evaluated personnel performance
- Developed standard operating procedures for all administrative employees
- Improved customer satisfaction scores to 100% through the application of superior conflict resolution and problem-solving skills
- Ordered office supplies including ink cartridges, toner, and paper along with all supplies needed for store sales
- Kept reception area clean and neat for positive visitor impressions
- Trained 9 team members, both in the office and remotely
- Stocked supplies and inventories
Education
Bachelor Of Applied Science - Healthcare Administration: Health Administration
Purdue Global University
Davenport, IA01.2019
Associate of Applied Science - Medical Office Management
Kaplan University
Davenport, IA01.2017
Skills
- Adaptability
- Attention to Detail
- Compliance With Healthcare Regulations
- Developing Strong Physician Relationships
- Handling Confidential Information
- Budgeting
- Developing Budgets
- Controlling Expenses
- Computers
- Microsoft Excel
- Microsoft PowerPoint
- Assertiveness
- Analyzing Costs of Treatment Alternatives
- Conducting Medical Facility Inspections
- Ensuring Compliance with Regulations
- Health Care Issues
- Conducting Surveys
- Financial Management
- Managing Budgets
- Attentive to Detail
- Automating Processes
- Average Cost of Discharge
- Average Length of Stay
- Bed Turnover
- Capturing New Clinical Care Data
- Claims Denial Rate
- Clinical Quality Measures
- Creating Financial Reports
- Proficient in healthcare management software
- Electronic health records (EHR) systems
- Strong leadership
- Interpersonal skills
- Excellent problem-solving abilities
- Detail-oriented
- Highly organized
- Excellent communication skills
- Written communication
- Verbal communication
- Interact effectively with diverse stakeholders
Languages
French
Full Professional
Timeline
Nursing Assistant
Medical Staffing Network
05.2014 - 03.2019
Office Manager
Harborview Center for Nursing & Rehabilitation
02.2014 - 03.2019
Office Manager
STORE 24
01.2007 - 01.2009
Assistant Office Manager
STORE 24
01.2004 - 01.2007
Bachelor Of Applied Science - Healthcare Administration: Health Administration
Purdue Global University
Associate of Applied Science - Medical Office Management
Kaplan University
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