Summary
Overview
Work History
Education
Skills
Timeline
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Georgie Ricketts

Stamping Ground,KY

Summary

Dedicated service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Assistant Service Manager

Frankfort Toyota
Frankfort, KY
12.2008 - Current
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Followed up with customers during and after installations to verify satisfaction.
  • Met with customers to discuss service needs and offer available solutions.
  • Worked with customers to educate and inform on service needs and recommended maintenance.
  • Developed written plans and obtained customer consent to proceed.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Education

GED -

Franklin County High School
Frankfort, KY

Skills

  • Repair Requirements Determination
  • Corrective Action Implementation
  • Report Preparation
  • Decision Making
  • Adaptability and Flexibility
  • Product and Service Sales
  • Service Orientation
  • Customer Relations
  • Professional Communication
  • Multitasking and Prioritization
  • Dependable and Consistent

Timeline

Assistant Service Manager

Frankfort Toyota
12.2008 - Current

GED -

Franklin County High School

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Georgie Ricketts