Georgina Banzin
Gainesville,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
UF Health Shands Hospital
11.2021 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
Customer Service Representative
Terminix Pest Control
06.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Property Manager
Interstate Mini-Storage
09.2017 - 05.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Office Manager
GRACE Marketplace
04.2014 - 08.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed budgets for staff operations to keep costs low and maximize profits.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Collaborated with other departments to maximize impact of volunteer efforts.
Education
Associate of Arts - Business Administration
Santa Fe College
Gainesville, FL08.2022
Skills
- Patient Care and Monitoring
- Patient Records Management
- Time Management
- Scheduling
- Quality Assurance
- Attention to Detail
- Reliability and Dedication
- Punctual and Hardworking
- Patient Rapport
- Medical Terminology
- Comfort with Technology and Databases
- Spreadsheet Tracking
Timeline
Patient Care Coordinator
UF Health Shands Hospital
11.2021 - Current
Customer Service Representative
Terminix Pest Control
06.2021 - 08.2021
Property Manager
Interstate Mini-Storage
09.2017 - 05.2021
Office Manager
GRACE Marketplace
04.2014 - 08.2017
Associate of Arts - Business Administration
Santa Fe College
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