Georgina Bunt
Killeen,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Disputes Sr. Process Process Specialist
First National Bank Of Omaha
11.2022 - Current
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in regular audits to ensure compliance with applicable laws and regulations related to dispute management and fraud prevention.
- Conducted detailed investigations into complex cases, resulting in successful resolutions for both company and customers.
- Exceeded performance metrics for chargeback resolution timeframes and customer satisfaction scores on a consistent basis.
- Built strong customer relationships with empathetic communication and active listening skills.
Dispute Investigations Sr. Process Specialist/Supervisor
First National Bank Texas
08.2019 - 11.2022
- Resolved billing disputes for enhanced customer satisfaction and loyalty.
- Built strong customer relationships with empathetic communication and active listening skills.
- Facilitated open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Customer Service Supervisor/Call Center
Concentrix
08.2018 - 07.2019
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Created customer support strategies to increase customer retention.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Sales Representative
Thomas L. Cardella And Associates
04.2018 - 07.2018
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
Shift Manager
Chick-fil-A
12.2016 - 12.2017
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Cashier, Server, and Catering
Corner Bakery Cafe
02.2016 - 12.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
Education
High School Diploma -
New Mexico Connections Academy
Las Cruces05.2019
Skills
Communication
Problem-solving
Time management
Microsoft Office - Word, Excel, PowerPoint, Outlook
Case/claims management
Accounting
Billing
Data entry
Deadline management
Multitasking
Research
Timeline
Disputes Sr. Process Process Specialist
First National Bank Of Omaha
11.2022 - Current
Dispute Investigations Sr. Process Specialist/Supervisor
First National Bank Texas
08.2019 - 11.2022
Customer Service Supervisor/Call Center
Concentrix
08.2018 - 07.2019
Sales Representative
Thomas L. Cardella And Associates
04.2018 - 07.2018
Shift Manager
Chick-fil-A
12.2016 - 12.2017
Cashier, Server, and Catering
Corner Bakery Cafe
02.2016 - 12.2016
High School Diploma -
New Mexico Connections Academy
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