Georgina Carrasco
Pleasanton,TX
Summary
Strong background in team leadership, customer relationship management, and innovative project execution. Passionate about utilizing skills in a role that positively impacts individuals and communities. Committed to driving growth and fostering a supportive, engaging environment. Eager to contribute to a field that allows for making a meaningful difference in the lives of others through empathy, strategic thinking, and motivational leadership.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Security Service FCU
San Antonio, TX
2017.05 - 2023.11
- Strategic Leadership and Management: Spearheaded branch sales, service, and operational activities, ensuring alignment with corporate goals and policies. Demonstrated adeptness in managing a team of 10,
fostering an environment conducive to high performance and employee engagement - Sales and Marketing Execution: Successfully implemented and led marketing initiatives and branch partnerships, consistently achieving and often surpassing sales targets. Employed a strategic approach to business development, leveraging market trends and customer insights.
- Team Building and Motivation: Cultivated a positive workplace culture through daily huddles and effective communication. Focused on setting clear goals and strategies, alongside introducing innovative
initiatives to maintain high staff morale and motivation. - Relationship Management and Customer Service Excellence: Excelled in developing new business opportunities while deepening existing member relationships. Emphasized a superior level of member service, enhancing customer satisfaction and loyalty. Provided coaching and guidance to staff, reinforcing a service culture that prioritizes member needs and expectations.
- Innovative Project Leadership: Led a district-wide wellness challenge, fostering inter-branch participation and engagement. Demonstrated creativity and organizational skills in coordinating events, encouraging
teamwork, and promoting a healthy work-life balance. - Creative Initiatives: Conceptualized and produced a music video for a branch skit, showcasing talents in songwriting, recording, and video production. This initiative not only bolstered team spirit but also
highlighted my ability to merge creativity with professional objectives.
Manager
Bill Miller BBQ
San Antonio, TX
2011.12 - 2017.05
- Managed inventory audits, financial reconciliations and sales reporting
- Received and acted on customer feedback to boost return custom rate.
- Trained employees on procedures, customer service and sales techniques
Education
High School Diploma -
Poteet High School
Poteet, TX05.2019
Skills
- Client Account Management
- Production Goals
- Contract Review and Analysis
- Team Training
- Operational Efficiency
- Customer retention
- Service quality
- Risk mitigation
- Customer Relationship
- Management
- Microsoft
- Sales
- Collaboration
- Critical Thinking
- Attention to Detail
Timeline
Assistant Branch Manager
Security Service FCU
2017.05 - 2023.11
Manager
Bill Miller BBQ
2011.12 - 2017.05
High School Diploma -
Poteet High School
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