Georgina Coffey
Overland,MO
Summary
Accomplished Program Manager with expertise in effective problem resolution, strategic decision-making, and team management. Proven ability to enhance program efficiency and foster strong relationships across departments.
Overview
37
37
years of professional experience
Work History
Program Manager/ PTA
Select Rehabilitation/FVC
08.2012 - Current
- Led cross-functional teams to develop and implement program initiatives aligning with organizational goals.
- Streamlined communication processes between clinical staff and administrative teams to improve operational efficiency.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Physical Therapist Assistant
Delmar Gardens Of O'Fallon
06.2005 - 08.2012
- Assisted physical therapists in developing and implementing patient care plans.
- Monitored patient progress and adjusted treatment protocols as necessary.
- Educated patients on exercise techniques and home care strategies for recovery.
- Maintained accurate documentation of patient treatments and outcomes in paper documentation.
- Collaborated with multidisciplinary teams to optimize patient rehabilitation processes.
Physical Therapy Technician
SSM Health St. Mary's Hospital
09.2002 - 12.2004
- Assisted therapists in implementing treatment plans and monitoring patient progress.
- Provided support during therapy sessions, ensuring a safe and comfortable environment for patients.
- Maintained equipment and therapy supplies, ensuring readiness for daily operations.
- Educated patients on therapeutic exercises to enhance recovery outcomes.
- Maintained open communication with therapists regarding patient status, facilitating timely adjustments to treatment plans if needed.
- Proactively addressed potential safety hazards in the therapy environment, reducing risk of injury for both patients and staff members.
Inbound Coordinator
Tubular Steel
06.1989 - 06.1999
- Coordinated inbound logistics to ensure timely and accurate receipt of shipments
- ly
- Trained new staff on operational processes and best practices in inbound coordination
- Led initiatives to improve supplier relationships, fostering better communication and collaboration
- Investigated discrepancies in received shipments, working closely with suppliers to resolve issues promptly and effectively.
- Collaborated with purchasing department on forecasting demand levels.
- Managed inbound shipment scheduling, ensuring timely deliveries and minimizing disruptions to daily operations.
Education
Associate of Applied Science - Physical Therapy
Saint Louis Community College
St. Louis, MO05-2005
Skills
- Effective problem resolution
- Goal-oriented planning
- Strategic decision-making
- Experienced in team management
- Effective communication skills
- Organized scheduling practices
- Client support
- Strong relationship management
- Time management coordination
Timeline
Program Manager/ PTA
Select Rehabilitation/FVC
08.2012 - Current
Physical Therapist Assistant
Delmar Gardens Of O'Fallon
06.2005 - 08.2012
Physical Therapy Technician
SSM Health St. Mary's Hospital
09.2002 - 12.2004
Inbound Coordinator
Tubular Steel
06.1989 - 06.1999
Associate of Applied Science - Physical Therapy
Saint Louis Community College