Georgina Doulton
Scotia,New York
Summary
Customer service oriented, strong oral and written communication skills, able to quickly learn new concepts and adapts well to fast-paced environments. Computer skills include troubleshooting with hardware and software; adept in Microsoft Office Suite (Word, Excel, PowerPoint), Web applications & Adobe. Advanced typing speed per minute (60-90 WPM).
Overview
12
12
years of professional experience
Work History
Digital Evidence Technician – 2
New York State Police
Albany, NY
03.2022 - Current
- Supervise the activities of the Digital Evidence Technician 1, by inspecting redacted Body Worn Camera footage for accuracy and compliance with state and agency policies and procedures
- Analyze audio/video recordings for redaction and dissemination to requestors, ensuring that sensitive footage is appropriately redacted in compliance with State Police policies, procedures, rules and regulations as well as Public Records Laws
- Retrieve, review, and modify digital data by utilizing word processing, databases, and other appropriate computer programs
- Aided other departments in handling requests when needed
- Assisted interested parties via phone or email with any questions they had as they arose.
Digital Evidence Technician – 1
New York State Police
Albany, NY
06.2021 - 03.2022
- Analyze audio/video recordings for redaction and dissemination to requestors, ensuring that sensitive footage is appropriately redacted in compliance with State Police policies, procedures, rules and regulations as well as Public Records Laws
- Retrieve, review, and modify digital data by utilizing word processing, databases, and other appropriate computer programs
- Aided other departments in handling requests when needed
- Assisted interested parties via phone with any questions they had as they arose
- Recorded and handled any incoming checks and handled information as needed.
Office Assistant – 1
New York State Police
Albany, NY
12.2019 - 06.2021
- Responsible for entering and organizing incoming records from State Troopers and investigators
- Entering and processing requests for accident and incident reports in a timely and organized manner
- Conducted background checks for various law enforcement agencies
- Aided other departments in handling requests when needed
- Aided interested parties via phone with any questions they had as they arose
- Recorded and handled any incoming checks and handled information as needed.
Claims Processor
Beacon Health Options
Latham, NY
08.2018 - 11.2019
- Process claims in manner which met/exceeded department performance standards for production and quality
- Report claims adjudication and/or claims system issues to management
- Proactively identify client service improvement opportunities, collaborate with the unit supervisor(s) to resolve problems
- Contribute to a team environment by consistently exhibiting excellent interpersonal skills and demonstrating flexibility with daily operations/function.
Customer Service & Sales Associate
Regal Cinemas
Clifton Park, NY
03.2016 - 08.2018
- As a Senior Associate, responsible for after-hours closing and executing proper safety protocols for all employees
- Responsible for training new associates and overseeing their progress
- Interacted with 100+ customers per day
- Managed the processing and restocking of merchandise & floor inventory.
Game Advisor & Sales Associate
GameStop
Clifton Park, NY
10.2013 - 01.2018
- Responsible for sales & related customer transactions (returns, exchanges)
- Involved in external marketing strategies to increase store profitability
- Ensure efficiency of daily operations by maintaining the store filing & organizational processes
- Assisted in the processing and restocking of merchandise & floor inventory
- Provide general customer service such as recommendations & assistance with merchandise.
Optometrist Assistant & Sales Associate
EyeSite In Sight Inc.
Port Washington, NY
09.2011 - 08.2012
- Responsible for verifying eligibility and filed claims for patient health insurance
- Managed clientele in selecting products supported by their insurance
- Responsible for oversight, record, and upkeep of store inventory
- Performed Sales, repairs to eyewear (lenses & frames) as needed and assisted in fitting & dispensing eyewear.
Education
Associate of Science - Criminal Justice
Schenectady County Community College
05.2016
Affiliations
- Gardening, Cooking, Reading
Timeline
Digital Evidence Technician – 2
New York State Police
03.2022 - Current
Digital Evidence Technician – 1
New York State Police
06.2021 - 03.2022
Office Assistant – 1
New York State Police
12.2019 - 06.2021
Claims Processor
Beacon Health Options
08.2018 - 11.2019
Customer Service & Sales Associate
Regal Cinemas
03.2016 - 08.2018
Game Advisor & Sales Associate
GameStop
10.2013 - 01.2018
Optometrist Assistant & Sales Associate
EyeSite In Sight Inc.
09.2011 - 08.2012
Associate of Science - Criminal Justice
Schenectady County Community College
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