GEORGINA GONZALEZ
Sugar Land,USA
Summary
Motivated and detail-oriented Account Manager with 9+ years of experience in customer success, relationship management, and coaching. Skilled in medical interpretation, administration, and handling psychiatric and psychological calls. Proficient in streamlining processes, managing customer relationships, and resolving issues efficiently. Strong administrative expertise in financial planning, auditing, and personnel management. Excels in fast-paced environments and passionate about advancing mental health care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Interpreter
Propio Language Services
11.2022 - Current
- Facilitated communication between healthcare providers and patients with limited English proficiency, ensuring clarity in critical healthcare discussions
- Specialized in handling psychiatric and psychological calls, using medical terminology to ensure accurate communication between patients and mental health professionals
- Collaborated with healthcare teams to deliver accurate and culturally sensitive interpretations, particularly in sensitive mental health contexts
Medical Interpreter
Globo Language Solutions
06.2021 - 10.2022
- Supported healthcare teams by interpreting during medical consultations, tests and treatments, with a focus on psychiatric evaluations and therapy sessions
- Utilized medical terminology to ensure effective communication in psychological assessments, treatment plans, and counseling sessions
- Actively responded to urgent interpreter requests, including psychiatric emergencies, ensuring accurate and compassionate communication
Medical and Customer Service Interpreter
LanguageLine Solutions
Lima , Peru
02.2018 - 06.2021
- Delivered professional interpretation services to healthcare providers and patients in complex medical scenarios, with significant experience in psychiatric and psychological care
- Handled service complaints and inquiries with a problem-solving approach, improving overall service experience and patient satisfaction
- Assisted in mental health treatment plans by translating sensitive information with care and confidentiality
Internal Auditor
COVIMUS
, Venezuela
02.2017 - 12.2017
- Conducted audits and risk assessments to enhance internal controls and operational efficiency
- Identified discrepancies during audits, prepared reports, and collaborated with management to address issues
- Leveraged strong analytical and administrative skills to streamline processes and improve operational performance
Financial Administrator
CMMJAS
, Venezuela
05.2014 - 02.2017
- Managed financial planning, budgeting, and account reconciliations, ensuring compliance with company policies
- Led internal control testing and managed relationships with external stakeholders, including tax authorities and auditors
- Oversaw administrative tasks, including payroll processing, vendor payments, and personnel management, to maintain smooth business operations
- Utilized strong organizational skills to improve workflow efficiency and maintain audit-ready financial records
Education
Associate of Science - Business Administration and Management
Instituto Universitario Tecnología Henry Pittier
Venezuela08.2017
Skills
- Customer Success Management
- Coaching & Mentoring
- Relationship Building & Client Support
- Administrative & Financial Management
- Medical Terminology
- Problem-Solving & Conflict Resolution
- Data-Driven Decision Making
- Process Optimization & Continuous Improvement
- Verbal and Written Communication
- Multilingual: Fluent in English and Spanish
- Tools: G-Suite, HubSpot, Zendesk, Calendly
Certification
- Customer Success Management Training (In progress)
- Healthcare Interpretation Training
- Certified Professional in Customer Success (CPCS)
- Mental Health First Aid (MHFA)
- Medical Terminology for Interpreters
- HIPAA Compliance Certification
- Time Management & Organization
- Effective Communication Strategies
- Data Analytics for Business (in progress)
Additional Information
Experience working in remote, multicultural environments., Strong adaptability and learning skills, with a desire to contribute to mental health innovation., Proven administrative expertise in managing budgets, internal audits, and operational efficiency., Extensive experience in medical interpretation with a specialization in psychiatric and psychological calls., Passionate about the intersection of healthcare and technology, with a focus on improving patient outcomes., Adept at utilizing industry-standard tools and systems to streamline operations and enhance customer experience.
Languages
- English, Native/Bilingual Proficiency
- Spanish, Native/Bilingual Proficiency
Timeline
Medical Interpreter
Propio Language Services
11.2022 - Current
Medical Interpreter
Globo Language Solutions
06.2021 - 10.2022
Medical and Customer Service Interpreter
LanguageLine Solutions
02.2018 - 06.2021
Internal Auditor
COVIMUS
02.2017 - 12.2017
Financial Administrator
CMMJAS
05.2014 - 02.2017
- Customer Success Management Training (In progress)
- Healthcare Interpretation Training
- Certified Professional in Customer Success (CPCS)
- Mental Health First Aid (MHFA)
- Medical Terminology for Interpreters
- HIPAA Compliance Certification
- Time Management & Organization
- Effective Communication Strategies
- Data Analytics for Business (in progress)
Associate of Science - Business Administration and Management
Instituto Universitario Tecnología Henry Pittier
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