GEORGINA HERNANDEZ
Miami,FL
Summary
A rigorous, task-driven profession with substantial experience in customer service, sales management, and cargo shipments.Adept at superior communicative and interpersonal skills to interact with diverse individuals and groups at all organizational levels.
Overview
12
12
years of professional experience
Work History
Data Entry Lead
First Care Insurance
Doral, Florida
05.2024 - Current
- Supervised data entry team to ensure accurate and timely processing of insurance claims.
- Developed training materials for new hires on data entry protocols and software usage.
- Implemented quality control measures to maintain high standards in data accuracy.
- Coordinated workflow between departments to streamline data collection and reporting processes.
- Mentored junior staff in effective data management techniques and best practices.
- Evaluated existing systems for improvements that enhance efficiency in data entry tasks.
- Facilitated communication with stakeholders regarding project timelines and deliverables.
- Organized regular meetings with team members to discuss challenges faced while performing their duties.
Cargo Agent
WFS ATLAS AIR, MIAMI
10.2017 - 04.2021
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Sales Associate Team Leader
Ross Dress For Less
05.2016 - 09.2017
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Manager's Assistant
HERNANDEZ APPLIANCES
01.2014 - 01.2017
- Prevented store losses using awareness, attention to detail and integrity
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges
- Addressed 2 website inquiries per day, converting 2 into renewal customers
- Organized weekly sales reports for the sales department to track product success
- Developed highly empathetic client relationships and earned a reputation for exceeding sales goals
- Achieved high sales percentage with consultative, value-focused customer service approach
- Worked as a team member performing cashier duties, product assistance, and cleaning
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
High School Diploma -
MIAMI SPRINGS SENIOR HIGH SCHOOL
Miami, FL06.2012
SOME CREDITS - ELECTIVE CLASSES
Miami Dade College
Miami, FLSkills
- Customer Experience
- Detail Oriented
- Client Coordination
- Critical Thinking
- Problem Resolution
- Multi-tasking & Prioritization
- Phone Etiquette
- Proficient in Microsoft Software
- Database Maintenance
- Time Management
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Data Entry Lead
First Care Insurance
05.2024 - Current
Cargo Agent
WFS ATLAS AIR, MIAMI
10.2017 - 04.2021
Sales Associate Team Leader
Ross Dress For Less
05.2016 - 09.2017
Sales Manager's Assistant
HERNANDEZ APPLIANCES
01.2014 - 01.2017
High School Diploma -
MIAMI SPRINGS SENIOR HIGH SCHOOL
SOME CREDITS - ELECTIVE CLASSES
Miami Dade College
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