Georgina Hernandez
Summary
Versatile customer service professional with extensive experience in vehicle detailing, retail operations, and logistics. Skilled in managing high-volume tasks, ensuring quality inspections, and fostering customer satisfaction across various environments. Bilingual in English and Spanish, with a strong commitment to operational success and team collaboration.
Overview
13
13
years of professional experience
Work History
Delivery Vehicle Prep
Tesla
Dallas, TX
10.2023 - Current
- Managed movement of vehicles between offsite lots and delivery center for cleaning, detailing, and final preparation, while enhancing overall readiness.
- Completed comprehensive detailing of both the interior and exterior of vehicles, which included hand washing, polishing, buffing, and interior cleaning in accordance with Tesla's standards.
- Inspected incoming vehicles for defects post-transport and coordinated service visits, ensuring quality standards were met before customer delivery...
- Assisted with vehicle orientation and educated new owners on features and functionality, improving the customer delivery experience.
- Collaborated with service teams to resolve issues quickly and maintain smooth operational flow.
Display / Warehouse Associate
Nebraska Furniture Mart
The Colony
10.2020 - 06.2023
- Collaborated with merchandisers and visual teams to meet display criteria and elevate store presentation.
- Reset and merchandised floor sections to enhance visual appeal and efficiently fulfill customer orders.
- Tagged, scanned, and processed small appliances from mezzanine, ensuring accurate inventory flow.
- Built and assembled furniture items to support timely customer fulfillment in a high-volume warehouse setting.
POS MATES Runner
POS MATES
03.2020 - 10.2020
- Delivered food orders promptly to ensure customer satisfaction.
- Delivered orders from pharmacies, grocery stores, and electronics retailers to customers via a mobile application, ensuring customer satisfaction.
- Coordinated multiple deliveries in challenging environments, maintaining timely and reliable service for all customers.
- Communicated effectively with kitchen staff to coordinate order fulfillment.
- Maintained cleanliness and organization of delivery equipment and vehicles.
General Store Manager
Alameda Juice LLC
02.2016 - 08.2019
- Delivered exceptional service to a high volume of customers daily, addressing needs efficiently in a fast-paced retail environment.
- Coordinated staff schedules to optimize coverage and efficiency., inventory control, and staff development to enhance overall store operations.
- Implemented cost-saving measures to increase store profitability. through effective management practices, recognized as Employee of the Month.
- Efficiently managed opening and closing with urgency and teamwork.
- Handled cash transactions accurately at the register., safe counts, and daily bank deposits with high accuracy.
Package Handler (Sesonal)
UPS
04.2017 - 2017
- Supported package deliveries on assigned routes while following safety and efficiency standards to improve delivery reliability.
- Used scanning systems and address-based sorting to load delivery vehicles accurately and support on-time shipments.
- Sorted packages by destination to maintain accurate routing for timely warehouse processing.
- Loaded and unloaded freight from delivery trucks to keep workflow moving efficiently.
- Operated package scanning equipment to track inventory accurately and support package control.
Cashier
Corner Bakery Cafe
07.2013 - 12.2015
- Set up stations, counted registers, and processed transactions accurately, contributing to efficient operations in a fast-paced café environment.
- Assisted customers across multiple areas, enhancing satisfaction levels through attentive service.
- Coordinated back-of-house operations and delivered catering orders, ensuring seamless service during peak hours.
Education
College Coursework -
Richland Community College
01-2019
High School Diploma -
Richardson High School
Richardson, TXSkills
- Vehicle detailing
- Vehicle Readiness
- Operational efficiency
- Customer service
- Team leadership
- Cash handling
- Bilingual (English / Spanish)
- Problem solving
Timeline
Delivery Vehicle Prep
Tesla
10.2023 - Current
Display / Warehouse Associate
Nebraska Furniture Mart
10.2020 - 06.2023
POS MATES Runner
POS MATES
03.2020 - 10.2020
Package Handler (Sesonal)
UPS
04.2017 - 2017
General Store Manager
Alameda Juice LLC
02.2016 - 08.2019
Cashier
Corner Bakery Cafe
07.2013 - 12.2015
College Coursework -
Richland Community College
High School Diploma -
Richardson High School