GEORGINA HOLDER

Remote role.

• Great verbal and written communication skills to share updates with patients and other medical staff.
• Educating patients about their condition, medication and giving them specific instructions for upcoming procedures, such as Colonoscopy, Endoscopy and Flexible sigmoidoscopy .
• Computer skills and proficiency in Microsoft Office
• 2 week wait cancer patient's
• Upload results and send for reviews.
• Answer webchat queries,
• Upload referrals
• Follow patients journey from referral to the end, if discharged patients are sent back to GP, If cancer is found patients are forwarded to Trust.

• Updated patient healthcare records, scanning and attaching documents as required
• Carefully managed large volumes of case notes, updating computerised tracking and manually filing in multiple locations
• Maintained accuracy of patient records information, liaising with patient-care team to collect information on medical history, test results and treatment details,
• Maintained patient trust by constantly verifying confidentiality of medical records according to company policies
• Accurately and accordingly processed changes to patient registrations and records
• Achieve prepping of 65 notes for clinics on daily basis.

• The first point of contact for visitors; providing a polite, friendly and professional approach and to co-ordinate the delivery of an efficient and high quality service in accordance with Trust employment policies, procedures and employment law.
• Provide a comprehensive, efficient and effective clerical and administrative support for the Staff Bank in relation to the recruitment, placement and payment of Bank nursing, Bank clerical and Locum medical staff.
• Highly organized and able to work and communicate complex information effectively with different staff groups while ensuring delivery of efficient clerical processes to support the service needs of the department.
  
• Answered phone calls and responded to emails from Agencies wanting to book their staff for shifts.
• Dealt with high-volume calls and emails competently to meet service targets.

• Act as a chaperone for the duration of the pre-arranged contact session between a child and their family member
• Write reports on observations which will be sent to the Local Authority and may form part of the Local Authority's parenting assessment
• Contact worker may be asked to collect the child and transport them to contact and return them home again at the end of contact
• Contact can range from 20-minute zoom calls to hours in centre or in community.

• Questioned callers to determine appropriate type and number of resources needed to achieve optimal result
• Booked, cancelled and rescheduled
• Outpatients' appointments for patients requiring Physiotherapy and Foot care
• Choose and Book service
• Sent out appointment letters
• Receptionist
• Greeted and checked patients in upon arrival for their Cardiology appointments
• Scanned referral documents on to hard drive
• Booked appointments for various test e.g., ECG, ETT and BP monitors
• Sent out appointment letters
• Faxed over urgent test results to GP's and mailed copy
• Kept reception area clean and neat to give visitors positive impression of hospital
• Collected and distributed incoming mail, employing strict confidentiality throughout.

• Updated patient healthcare records, scanning and attaching documents as required
• Carefully managed large volumes of case notes, updating computerised tracking and manually filing in multiple locations
• Maintained accuracy of patient records information, liaising with patient-care team to collect information on medical history, test results and treatment details,
• Maintained patient trust by constantly verifying confidentiality of medical records according to company policies
• Accurately and accordingly processed changes to patient registrations and records
• Achieve prepping of 65 notes for clinics on daily basis.

• Implemented and maintained efficient office management systems to enable staff to optimise their patient care services
• Processed referrals in RIO with speed and accuracy to minimise delays to treatment
• Confidentially managed medical records, ensuring patient notes were readily available for required appointments to minimise delays
• Carried out day-to-day secretarial duties such as filing and faxing, maintaining excellent accuracy and efficiency throughout
• Answered incoming telephone calls within 2 rings to facilitate excellent patient services
• Responded to general enquiries and record requests from physicians within 2-24 hours to minimise delays to patient services
• Handled telephone and in-person patient queries, escalating to senior Medical Secretaries for action as required.

• Provide leadership to team, acting as positive role model at all times
• Motivate support and mentor staff when needed
• Lead shift, ensuring staff give support that follows individual care plan and daily support plans
• Liaise with Social Workers and YOT weekly
• Monthly reports on service users
• Supporting 16-18-year-old Unaccompanied Asylum seekers and service users with challenging behaviour and complex needs
• Supporting service users with their money management, doctors/dental appointments and immigration appointments
• Document their comings and goings and their well-being
• Report to local housing authority and police when service user stayed off site or did not return by curfew
• Supported service users with day-to-day routines and activities, encouraging self-care and development towards rehabilitation
• Collaborated with multi-disciplinary health teams to maximise opportunities for therapeutic care
• Maintained safe, secure environment for service users, continually protecting them from possible harm or risk
• Monitored standards of care, providing relevant training and mentoring to ensure consistent high-quality services
• Consulted with other professionals regarding treatment of specific clients
• Evaluated and addressed individual client needs and concerns
• Promoted from support worker to Team Leader within 4 months.

• Secondary schools covering year 7-12
• Taking register on SIMS and paper register
• Making sure that pre-prepared work is completed collected and left in designated location for Teacher
• Utilised expert behaviour management techniques to carefully manage disruptive classroom conduct.

• Register all new patients onto Electronic Patient Record System (EPR), maintaining required level of accuracy
• Preparing notes for various clinics and also delivering them
• Filing, Faxing, Cancelling appointments
• Locating lost notes where appropriate and following tracking procedure for all patient's notes
• Ensure that all information including referrals and correspondence from other departments is available
• Ensure that details are correct notes, make outpatient appointments, produce end of treatment letters.

• Developing in-depth knowledge of support available to assist patients calling 111
• Constantly presenting exceptional level of service to both internal and external personnel
• Utilising internal software as criteria for assessing patient needs and taking appropriate action
• Ensuring that all patient data is correctly recorded throughout phone call
• Gathering as much information as possible regarding state of patient and redirecting them to best available service
• Creating effective lines of communication with key departments to meet needs of caller
• Provided ambulance staff with precise location, patient and incident information enabling smooth-running emergency response
• Provided compassionate advice and support to callers, communicating clearly and calmly throughout.

• Delivering excellent customer service, promoting products with emphasis on features and benefits to maximise sales, and suggesting products that genuinely meet customer needs
• Coordinating home deliveries, discussing options and making bookings
• Serving customers on tills, processing payments and logging customer/order details
• Dealing with customer queries, including complaint handling
• Picking orders in warehouse and collating these for home delivery service
• Stock checking, replenishment and visual merchandising.

• Buying and selling foreign currencies, pre-paid Cash Passport cards and traveller's cheques
• Processing online, over the counter and telephone orders
• Acting as assigned safe key holder, handling delivery and collection with Securicor guards
• Cross-selling and up-selling of relevant products suitable for customer needs
• Wide-ranging administrative duties including filing, faxing, and archiving
• Filled in bank paying in/out slips
• Completing large trade, SAR and KYC tracker reports
• Adhering to relevant legislation including anti money laundering
• Processed POS transactions, including cheques, cash and card purchases and refunds
• Resolved customer queries through effective communication and providing step-by-step solution.