Summary
Overview
Work History
Education
Skills
Timeline
Generic
Georgina Martinez

Georgina Martinez

San Antonio,TX

Summary

Accomplished Shift Manager at Long John Silvers, adept in team leadership and operations management. Excelled in elevating customer service standards and streamlining workflow for peak efficiency. Skilled in critical thinking and inventory control, I significantly enhanced team performance and profitability through strategic planning and employee development.

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

5
5
years of professional experience

Work History

Shift Manager

Long Jong Silvers
06.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.

Assistant Manager

7 Eleven Gas Station
08.2020 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Education

No Degree - Business Management

Palo Alto College
San Antonio, TX

GED -

Luther Burbank High School
San Antonio, TX
08-1996

Skills

  • Cash handling
  • Money handling
  • Decision-making
  • Team leadership
  • Customer service focus
  • Employee training
  • Customer relations
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Workload management
  • Training and mentoring
  • Recruiting and interviewing
  • Customer relationship management (CRM)
  • Retail operations management
  • Inventory control
  • Payment processing
  • Staff development
  • Business administration
  • Operations management
  • Supply ordering
  • Google drive
  • Tech-Savvy
  • Team building
  • Shift leadership
  • Multitasking and organization
  • Strategic thinking
  • Adaptability and flexibility
  • Customer service
  • Active listening
  • Critical thinking
  • Employee supervision

Timeline

Shift Manager

Long Jong Silvers
06.2024 - Current

Assistant Manager

7 Eleven Gas Station
08.2020 - 05.2024

No Degree - Business Management

Palo Alto College

GED -

Luther Burbank High School
Georgina Martinez