GEORGINA MEZA
Whittier,CA
Summary
Knowledgeable MARKETING DIRECTOR with proven track record in driving business growth and forging strategic partnerships. Adept at identifying market opportunities and implementing innovative strategies. Demonstrated leadership and negotiation skills have consistently resulted in successful business expansions and enhanced client relations.
Business development professional with proven track record in driving growth and fostering strong client relationships. Known for strategic thinking, effective communication, and strong focus on team collaboration to achieve results. Skilled in market analysis, negotiation, and partnership development, with flexible approach to meet changing needs. Trusted for reliability and consistently delivering on objectives.
Business development professional with extensive experience in identifying growth opportunities and executing strategic initiatives. Known for fostering collaborative environments and achieving measurable outcomes. Reliably adapts to evolving market conditions and excels in client relationship management and strategic planning.
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Focused MARKETING with demonstrated talent in organizing work, establishing priorities and delegating tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Proven expertise in PEOPLE PERSON .
Overview
20
20
years of professional experience
Work History
Director of Business Development
Montebello Care Center
09.2024 - Current
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Enhanced company''s market presence through targeted networking events and relationship building.
- Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Organized health fairs and educational workshops to promote wellness and preventive care within the community.
- Participated in community meetings to represent the organization's mission and services effectively.
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
- Coordinated transportation services for patients, ensuring seamless transfers from hospital to their next destination or in-home care provider.
- Assisted families in navigating complex healthcare systems, providing guidance on available services and support options.
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
- Collaborated with interdisciplinary teams to ensure optimal patient care and smooth transitions between healthcare providers.
- Evaluated patients'' needs upon admission, working closely with the medical team to develop appropriate discharge plans accordingly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed and motivated employees to be productive and engaged in work.
Community Liason
El Rancho Vista Healthcare Center
04.2018 - Current
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics.
- Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
- Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health
- Develop relationships with Social Workers and Case managers.
- Maintaining census
- Able to check financial
- Develop relationships with Doctors.
Marketing director
Country Villa Belmont Heights Healthcare Center
01.2016 - 04.2018
- Maintaining Census
- Evaluating Patients and Sub Acute care
- Financial verification
- In charge of Admissions
- Building new doctors relationships in the areas of Long Beach, Los Alamitos, Westminster, Torrance
- Setting up Lunches and in services
Marketing Director
Colonial Care Center
11.2013 - 01.2016
- Maintaining Census
- Financial Verification
- Sub Acute experience
- Maintaining a 72 bed of Psych patient census
- Building new relationships with doctors , Case managers and Social workers
- Setting up In services
- Over see admissions
- Evaluate patients
- Establish and maintain effective working relationships with clients, and use these relationships to develop new business opportunities.
- Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
Marketing and Admissions
Pico Rivera Healthcare
09.2005 - 11.2013
- Certified Nursing assistant
- ADL for patients
- Front Office
- Receptionist
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Make copies of correspondence or other printed material.
- Direct, coordinate, or supervise the patient care activities of nursing or support staff.
- Communicate with patients' primary care physicians upon admission, when treatment plans change, or at discharge to maintain continuity and quality of care.
- Admission package
- Discharge planning
- Marketing
- Building relationships with Hospital, case managers and social workers
- Setting up meetings with Doctors
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA06.1998
Skills
- Sales training and leadership
- Key account management
- Vendor management
- Revenue growth
- Networking
- Customer engagement
- Industry networking
- Sales coaching
- Performance management
- Sales leadership and training
- Relationship building
- Sales presentations
- Negotiations
- Customer satisfaction
- Revenue generation
- Sales and marketing
- Business development
- Business development and planning
- Training and development
- Customer relationship management
- Marketing
- Relationship building and rapport
- Presentation development
- Team collaboration
- Marketing strategy
- Territory growth
- FLUENT IN SPANISH
- Event planning
- Excellent listening skills
- Relationship building and management
- Adept multi-tasker
- Decision-making
- Mentoring and coaching
- Team leadership
Languages
English
Full Professional
Timeline
Director of Business Development
Montebello Care Center
09.2024 - Current
Community Liason
El Rancho Vista Healthcare Center
04.2018 - Current
Marketing director
Country Villa Belmont Heights Healthcare Center
01.2016 - 04.2018
Marketing Director
Colonial Care Center
11.2013 - 01.2016
Marketing and Admissions
Pico Rivera Healthcare
09.2005 - 11.2013
High School Diploma -
Hawthorne High School