Georgina Nova
Bronx
Summary
Business Administration Degree Graduate specializing in Health Service Management. Expertise in patient care coordination, caseload management, and home visit execution. Demonstrated success in improving healthcare outcomes through strategic problem-solving and client advocacy. Strong customer service background enhanced by call center experience.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Essen Medical Associates
Bronx
07.2019 - 06.2022
- Assisted patients with their healthcare needs, and addressed social determinants of health.
- Managed caseloads of more than 20 Health Homes Plus (HH+) members, ensuring comprehensive care and follow-up services.
- Maintained accurate records, including assessments, care plans, and progress notes, within a 24-hour timeframe.
- Conducted home visits and fieldwork as part of the care coordination process.
- Provided education, as well as support, to clients to ensure they understand and adhere to their healthcare services.
- Coordinated patient appointments and managed provider schedules efficiently.
PERSONAL HOME CARE ASSISTANT
CARE GIVER TO FAMILY MEMBER
New York
09.2017 - 05.2018
- Assisted with daily living activities and personal hygiene routines. Administered medication and monitored health conditions regularly.
- Provided companionship and engaged in social activities to enhance well-being.
- Developed personalized care plans to address individual preferences and needs.
- Assisted clients with light housekeeping duties, including laundry and meal preparation, in addition to preparing nutritious meals according to dietary needs, ensuring patients received proper nutrition.
Administrative Assistant to (HCBS) Dept.
Skip of New York Inc. New York
New York
06.2017 - 09.2017
- Assisted HCBS Department. Director with drafting editing memos, reports, and proposals.
- Coordinated meetings and travel itineraries for staff members.
- Assisted HCBS coordinators with quarterly letters, mailed FET packets to newly approved parents of patients (children).
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion as well supported project teams by tracking deadlines and ensuring timely communication.
Bilingual Services Coordinator (CHAA Division)
America Works of NY@ Able Healthcare
Queens
04.2016 - 06.2017
- Supervised and insured home care worker accountability, in cooperation with LPNs, and Case management as well as follow-up on home care workers' and clients' needs.
- Insured continuous client coverage in accordance with authorized hours
- Conducted timesheets, payroll, and assisted in resolving payroll problems.
- Answered calls from HHA relating to payroll and time sheets, and also assisted with the emergency replacement of the home attendant.
- Retrieved STARS database for referrals, authorizations, and other communications.
- Provided direct care management services to clients, as well as performed as a frontline care coordinator by serving the needs of clients and patients under the CHAA.
Education
Bachelor Of Business Administration (BBA) - Health Services Management
Berkeley College
New York (City), NY09-2014
Associate's Degree (A.A.S) - Liberal Arts And Sciences
Bronx Community College
Bronx, NY01-2003
Skills
- Care coordination
- Excell
- Bilingual fluent English and Spanish
- MS/Word
- HEDIS (Healthcare Effectiveness Data and Information Set)
- McKesson (Software) solution ( (Santrax))
- Customer Service
- Electronic health records (EMR)
- Patient education
- Record management
- Appointment scheduling
- Healthcare regulations
- Case management
- Client advocacy
- Team collaboration
- Quality assurance
- Problem solving
- Scheduling optimization
- Patient advocacy
- Resource allocation
- Risk assessment
- Care planning
- Home care regulations
- Home Care Coordination
- Client relationship management
- Effective communication
- Record keeping
Languages
English
Professional
Spanish
Professional
Accomplishments
Outstanding performance and lasting contribution to HEDIS-2006 Certificate of appreciation/HIP/Medical Management.
Training award
- Definition of physical Restraint training Award Certificate,
Skip of New York- August 2017
- Certificate Award identifying and reporting Child Abuse and Maltreatment
Skip of New York, New York State office of Children and family Services- July 2017
Timeline
Patient Care Coordinator
Essen Medical Associates
07.2019 - 06.2022
PERSONAL HOME CARE ASSISTANT
CARE GIVER TO FAMILY MEMBER
09.2017 - 05.2018
Administrative Assistant to (HCBS) Dept.
Skip of New York Inc. New York
06.2017 - 09.2017
Bilingual Services Coordinator (CHAA Division)
America Works of NY@ Able Healthcare
04.2016 - 06.2017
Bachelor Of Business Administration (BBA) - Health Services Management
Berkeley College
Associate's Degree (A.A.S) - Liberal Arts And Sciences
Bronx Community College