Overview
Work History
Education
Skills
References
Timeline
Generic

Georgina Ong

Grand Prairie,Texas

Overview

9
9
years of professional experience

Work History

Office Assistant/Bookkeeper

King Auto Spa
Arlington, Texas
02.2020 - 10.2022
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Conducted office inventory checks and requested restock of supplies.
  • Dispersed incoming mail to correct recipients throughout office.
  • Answered telephones, directed calls and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Delivered messages and ran errands.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Copied, sorted and filed records of office activities and business transactions.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Typed, formatted and edited correspondence and other documents.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Completed and mailed contracts, invoices or checks.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Conducted monthly bank reconciliations.
  • Performed month-end closing activities.

Lead Teacher

Bright Steps Learning Center
Irving, Texas
06.2017 - 01.2022
  • Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
  • Developed and implemented strategies to improve student learning outcomes.
  • Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
  • Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
  • Assisted in resolving conflicts between students, families, and staff members.
  • Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
  • Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
  • Engaged in collaborative planning sessions with colleagues in order to design effective curricula for various grade levels.
  • Conducted individualized academic interventions for struggling students as needed.
  • Ensured compliance with state standards by incorporating them into lesson plans.
  • Served as a mentor for new teachers during their onboarding process.
  • Involved parents in student learning to increase family interaction and student support.
  • Evaluated and improved classroom environment to promote ultimate learning experiences.
  • Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
  • Arranged classrooms to facilitate optimal education for student groups.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Created various strategies to engage students and deliver enriching educational opportunities.
  • Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
  • Researched books and supplemental materials to use with lesson plans.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.

Caregiver Attendant

F&F Devoted Home Healthcare
Dallas, TX
11.2013 - 04.2018
  • Assisted clients with activities of daily living such as bathing, dressing and grooming.
  • Provided compassionate care while ensuring client safety and comfort.
  • Transported patients to medical appointments utilizing wheelchair or strher.
  • Recorded patient information such as condition, diet and progress reports.
  • Performed light housekeeping duties including laundry and meal preparation for clients.
  • Accompanied clients on outings such as shopping trips, recreational activities and doctor visits.
  • Engaged clients in conversation to stimulate cognitive abilities and promote socialization.
  • Maintained a safe environment by adhering to agency policies and procedures.
  • Communicated effectively with family members regarding patient's needs and progress.
  • Provided emotional support to individuals dealing with illness, disability or other life challenges.
  • Developed positive relationships with clients while respecting their dignity and autonomy.
  • Responded quickly to emergency situations using appropriate interventions.
  • Observed patient behavior, documented incidents, reported concerns promptly.
  • Promoted independence by encouraging clients to perform self-care tasks whenever possible.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supported bathing, dressing and personal care needs.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Assisted with meal planning to meet nutritional plans.
  • Improved patient outlook and daily living through compassionate care.
  • Followed safe lifting and transferring techniques to transport residents.
  • Laundered clothing and bedding to prevent infection.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Provided entertainment and companionship through conversation, reading and board games.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Transported individuals to medical appointments and assisted with errands.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.

Customer Service Specialist

Lowes Home Improvment
Grand Prairie , Texas
10/02/23 - 10/20/23
  • Answered incoming customer inquiries regarding product and service information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Strengthened customer retention by offering discount options.

Education

High School Diploma -

Garland High School
Garland, TX
01-1995

Skills

  • Data Entry
  • Clerical Support
  • Office Administration
  • Scheduling
  • Bookkeeping
  • Invoice Processing
  • Customer Service
  • Office Management
  • Mail handling
  • Call handling
  • Expense Reporting
  • Understands grammar
  • Meticulous attention to detail
  • Social media knowledge
  • Technical Support
  • Payment Processing
  • Filing and data archiving
  • Strong Problem Solver
  • Mail distribution
  • Positive Attitude

References

References available upon request.

Timeline

Office Assistant/Bookkeeper

King Auto Spa
02.2020 - 10.2022

Lead Teacher

Bright Steps Learning Center
06.2017 - 01.2022

Caregiver Attendant

F&F Devoted Home Healthcare
11.2013 - 04.2018

Customer Service Specialist

Lowes Home Improvment
10/02/23 - 10/20/23

High School Diploma -

Garland High School

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