Georgina Papadakis
Tucson,AZ
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
23
23
years of professional experience
Work History
GENERAL MANAGER
STRAIGHT TO THE POINT BODY PIERCING AND FINE JEWELRY
Tucson, AZ
03.2020 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Operated front desk, welcomed in guests, checked them in & out, took payment, and answered phones.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Designed sales and service strategies to improve revenue and retention.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
STORE MANAGER
EARTHBOUND TRADING COMPANY
Tucson Estates, AZ
07.2016 - 02.2020
- Completed store operational requirements by scheduling and assigning employees; following up on work results and areas of responsibility
- Maintained store staff by recruiting, selecting, orienting, and training all employees
- Maintained store staff job results by coaching, counseling, and disciplining employees; as well as planning, monitoring, and appraising job results
- Identified current and future customer requirements by establishing a rapport with potential and actual customers by giving the customers world class customer service
- Ensured availability of merchandise and services by approving work orders and maintaining inventories
- Structural ordering based on monthly financial budget
- Controlled/processed payroll and generated reports daily
- Worked daily with KPI's and metrics systems to keep track of daily, weekly, monthly, quarterly, and year to date sales; as well as monitor associate productivity
- Merchandised all areas and zones of the store as product arrived and executed new floor sets weekly
- Executed sales plan daily, weekly, monthly, quarterly, and yearly
- Enforced a loss prevention program to reduce shrink and by doing so reduced shrink to half of what the shrink percentage was the previous year
- Cash handling and banking procedures.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established customer service standards and monitored staff compliance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Organized promotional events to increase product awareness.
- Identified opportunities for cost savings through waste reduction initiatives.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
STORE MANAGER
TORRID
Tucson, AZ
10.2014 - 05.2016
- Completed store operational requirements by scheduling and assigning employees; following up on work results
- Maintained store staff by recruiting, selecting, orienting, and training all employees
- Maintained store staff job results by coaching, counseling, and disciplining employees; as well as planning, monitoring, and appraising job results
- Identified current and future customer requirements by establishing a rapport with potential and actual customers by giving the customers world class customer service
- Ensured availability of merchandise and services by approving work orders and maintaining inventories
- Structural ordering based on monthly financial budget
- Processed payroll and runs reports daily
- Worked daily with KPI's and metrics systems to keep track of daily, weekly, monthly, quarterly, and year to date sales; as well as monitor associate productivity
- Merchandised all areas and zones of the store as product arrives and executed new floor sets every three weeks
- Executed sales plan daily, weekly, monthly, quarterly, and yearly
- Retained a weekly 6% goal of credit card applications
- Enforced a loss prevention program to reduce shrink
- Cash handling and banking procedures
- Maintained being #1 in foresee survey, customer satisfaction, and customer service in the State of Arizona for 2015.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
DEPARTMENT MANAGER
SAFEWAY
Sahuarita, AZ
08.2001 - 10.2016
- Responsible for creating and developing a solid team by recruiting, conducting interviews, hiring, and training
- Merchandised to entice sales
- Cash handling and banking procedures
- Created a schedule that supported the needs of the business
- Coached, counseled, developed, and held employees accountable
- Controlled loss prevention and reduced any loss to under 1%
- Superior customer service
- Maintained a clean and safe work environment.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Ensured compliance with all safety regulations in the workplace.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tucson11-2011
Associate of Arts - Liberal Arts And General Studies
Pima Community College
Tucson, AZ12-2008
High School Diploma -
Canyon Del Oro High School
Oro Valley, AZ05-2000
Skills
- Financial Administration
- Schedule Management
- Staff Supervision
- Project Management
- Service Quality Improvement
- Expense Control
- Advertising and Marketing
- P&L Management
- Customer Retention
- Customer Relationship Management
- Operations Oversight
- Vendor Sourcing
- Business Development
- Workflow Planning
- Loss Prevention
- Sales
- Branding
- Program Administration
- Supply Chain Management
- Business Administration
- Contract Negotiations
- Account Management
- Quality Management
- Event Management and Promotion
- Staff Management
- Market Growth
- Sales Team Development
- Budget Allocation
- Inventory Control
- Financial Document Control
- Networking Abilities
- Top Talent Recruiting, Hiring, and Retention
- Performance Analysis
- Safety Assurance
- Project Planning
- Profit Generation
- Recruitment
- Profit and Loss Accountability
- Deadline-Oriented
- Labor Cost Controls
- Staff Training
- Revenue and Market Expansion
- Staff Development
- Vendor Relationships
- Leadership and Team Building
- Process Improvements
- Time Management
- Performance Improvements
- Risk Mitigation
- Vendor Negotiations
- Communication Skills
- Proficient in Microsoft and Google Suite
- Performance Evaluations
- Team Leadership
- Staff Motivation
- Marketing
- Product Costing
- Sales Analysis
- Product Analysis
- Budgeting and Cost Control
- Budget Forecasts
- Policy/Program Development
- Cost Analysis and Savings
- Total Quality Management
- Safety Protocol
- Customer Experiences
- Data Review
- Employee Development
- Purchasing
- Training and Development
- Succession Planning
- Customer Relations
- Budget Development
- Leader
- Employee Scheduling
- Interpersonal Skills
- Supervision and Training
- Client Relations
- Team Player
- Staff-Retention Programs
- Administrative Skills
- Change Implementation
- Sound Judgment
- Analytical Skills
- Leadership
- Purchasing and Planning
- Strategic Planning
- Team Training and Development
- Problem Resolution
- Motivation
- Community Outreach
- Staff Training and Development
- Client Account Management
- Performance Improvement
- Strategy
- Budget Administration
- Staffing
- Sales Planning and Implementation
- Cost Reductions
- Organizational Development
- Risk Management
- Verbal and Written Communication
- Vendor Partnerships
- Relationship Building
- Time and Resource Optimization
- Training and Coaching
- Budget Coordination
- Salary Structure/Compensation Analysis
- Operations Management
- Sales Expertise
- Facility Management
Profile
TRAINING, DEVELOPING, AND EMPOWERING PEOPLE, OPERATIONAL MANAGEMENT, INVENTORY - LOSS PREVENTION, BUDGETING, BACHELOR'S DEGREE - SCIENCE OF CRIMINAL JUSTICE, UNIVERSITY OF PHOENIX, 2009-2011, ASSOCIATE'S DEGREE- LIBERAL ARTS, PIMA COMMUNITY COLLEGE, 2006-2008
Volunteer Experience
- ST. THOMAS PRESCHOOL & KINDERGARTEN, AUGUST 2021-MAY 2023
- ST. MICHAEL'S SCHOOL, AUGUST 2023-PRESENT
References
- John Preininger, Safeway Store Manager, 520-648-2847
- Matt Bowman, Safeway Assistant Manager, 602-541-0957
- Kolbe Jones, Earthbound Trading Company Key Holder, 480-790-3501
- Correy Donnell, Earthbound Trading Company District Manager, 559-903-0427
- Alissa Marshall, Earthbound Trading Company Store Manager, 412-427-4585
- Rachel Sindorf, Straight to the Point Body Piercing Body Piercer, 480-504-8466
Languages
English
Professional
References
References available upon request.
Timeline
GENERAL MANAGER
STRAIGHT TO THE POINT BODY PIERCING AND FINE JEWELRY
03.2020 - 02.2024
STORE MANAGER
EARTHBOUND TRADING COMPANY
07.2016 - 02.2020
STORE MANAGER
TORRID
10.2014 - 05.2016
DEPARTMENT MANAGER
SAFEWAY
08.2001 - 10.2016
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Arts - Liberal Arts And General Studies
Pima Community College
High School Diploma -
Canyon Del Oro High School
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