Georgina Rivera
Riverview,FL
Summary
Dedicated and accomplished Program Director with over 20 years of experience adept at managing programs, and handling administrative, operational, and outreach functions. Recently transitioned into a Program Manager role overseeing multiple non-profit contracted programs. Skilled in ensuring effective budget management, meeting outcome requirements, and fulfilling reporting and service delivery standards. Possesses a deep understanding of what it takes to run high-quality programs and achieve desired results. Ready to take on new professional challenges while supporting families in the community. Organized, dependable, and capable of managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Program Manager
Children's Board of Hillsborough County
07.2024 - Current
- Extensive experience in contract oversight, fiscal and programmatic monitoring, negotiating, and assuring quality delivery of services to children and their families.
- Managed 20 programs through close monitoring of data, assessments and service delivery.
- Proven track record of identifying program obstacles and communicating possible impacts to my team.
- Skilled at managing and supervising administrative and daily program operations in compliance with procedures
- Identified program obstacles and communicated possible impacts to team.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Talent for increasing customer satisfaction through effective communication of program goals and expectations.
- Expert at addressing and resolving technical, financial, and operational concerns by working with team members and directors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Program Director & Parent Educator
Champions For Children
07.2001 - 07.2024
- Established a successful evidence based home visiting program, Parents as Teachers, from the ground up, laying out a framework and defining roles.
- Improved the success of the program by making proactive adjustments to operations.
- Work closely with funders to monitor overall program success.
- Managed a budget of over $1 million dollars, identified costs involved for overall program needs, and managed tasks to keep in line with the departmental budget.
- Interacted with clients to identify their needs and program requirements.
- Work in partnership with and on behalf of families, community partners, and staff to provide support for the overall well-being of the family.
- Oversaw a team of 20 personnel focused on providing services throughout Hillsborough County.
- Maintained and updated project-related documents.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Met with project stakeholders on a regular basis to assess progress and make adjustments.
- Provided ongoing direction and leadership for program operations.
- Improved program offerings based on changing trends, audience feedback, and client directives.
- Oversaw staff schedules and assignments to handle programming demands.
- Facilitated programming by coordinating resources and deliverables between departments.
- Developed and recommended policies and procedures for evaluating programs.
- Interviewed and hired talented staff members with expertise in early childhood, case management, and home visiting to increase skillset within program.
- Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Established strong partnerships with internal and external stakeholders for collaborative problem solving.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Established program policies and procedures to comply with regulatory requirements.
- Monitored program performance to identify areas for improvement.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Cultivated high-performing team by recruiting top talent and providing ongoing professional development opportunities.
- Initiated community outreach programs to raise awareness and increase participation, strengthening community relations.
Parent Educator
Champions For Children, Parents As Teachers
10.2000 - 07.2001
- Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
- Supported case load of approximately 30 families
- Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
- Engaged families in beneficial activities targeted at improving bonds and interactions.
- Conducted home visits to assess family environment and provide resources to combat behavioral or environmental setbacks.
- Collaborated with community members to provide helpful resources to suit family needs.
- Utilized knowledge of evidence-based programs to inform parents and assist in goal-setting.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Strengthened families by conducting home visits, addressing concerns, and connecting them with appropriate community resources.
- Promoted early literacy development by implementing engaging reading activities and providing educational materials for families to use at home.
- Improved parenting skills for clients through the delivery of evidence-based curricula in group workshops and one-on-one sessions.
- Maintained accurate documentation of client interactions, assessment results, and service referrals to ensure continuity of care across providers.
- Supported parents in establishing routines, setting boundaries, and promoting positive discipline strategies for a harmonious family environment.
- Contributed to increased school readiness among children through ongoing developmental assessments and targeted interventions.
- Enhanced parent-child relationships by providing individualized support and resources tailored to each family''s needs.
Education
Bachelor of Social Work -
University of South Florida
Tampa, FLSkills
- Program Development
- Program Guidelines Adherence
- Performance Quality Assurance
- Staff Hiring and Evaluations
- Policy and Procedure Improvement
- Performance Standards and Analysis
- Monitoring Visits
- Administration Knowledge
- Strategic Leadership
- Structured Programming
- Professional Relationships
- Data Verification
Accomplishments
- Collaborated with a team of 5 in the development of Touchpoints Site of Tampa Bay.
- Achieved Blue Ribbon Affiliate status by completing required quality standards with accuracy and efficiency.
- Achieved multiple funding contracts through effectively providing services to the families and children effectively.
- Supervised a team of 20 staff members.
- Parents as Teachers State Office Lead for over 4 years.
- Certified Safe Baby Trainer
- Successfully hire and train staff and equip them for their current role as well as future endeavors
- Collaborate with community agencies, including funders to provide exemplary services to families
- Collaborated with a team of 6 in the development of contracts.
Affiliations
- Member of the Home Visitors Advisory Board
- Former President of the Early Childhood Council Board of Directors
- Partner with the Healthy Start Coalitions Coordinated Intake and Referral Initiative and Plan of Safe Care Initiative
- Member of the agency's Program Leadership Team
Timeline
Program Manager
Children's Board of Hillsborough County
07.2024 - Current
Program Director & Parent Educator
Champions For Children
07.2001 - 07.2024
Parent Educator
Champions For Children, Parents As Teachers
10.2000 - 07.2001
Bachelor of Social Work -
University of South Florida
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