Georgina Santos
Miami,FL
Summary
Dynamic professional with extensive experience in customer service and nail artistry, successfully building a brand as a Nail Technician. Proven ability to enhance client satisfaction through effective conflict resolution and sales techniques at Self Employed Services. Adept at managing appointments and ensuring health and safety protocols, consistently delivering exceptional service.
Overview
18
18
years of professional experience
Work History
Nail Technician
Self Employed Services
Miami, FL
03.2016 - Current
- Promoted additional services to existing clients in order to increase revenue.
- Utilized customer feedback to improve services offered at the salon.
- Build a brand from scratch
- Provided manicures, pedicures and nail treatments to clients.
- Ensured that safety protocols were followed during each service provided.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
Management Team Member
Forever21 7.25 Bi-weekly
Miami, FL
11.2017 - 02.2025
- Accountanting aspect I helped reconcile all sales to make sure all sale goals were met.
- Invoicing and documentation of inventory to avoid and store variance
- Proficient in Microsoft, ADP and Kronos
- Managed workloads among team members, allocating tasks according to individual strengths and capabilities.
- Investigated customer complaints related to services or products provided by the company.
- Built relationships with external vendors and clients while representing the company in a positive light.
- Mentored new hires throughout onboarding process and provided ongoing coaching as needed.
- Encouraged employee engagement through activities such as team building exercises or brainstorming sessions.
- Held regular meetings with management personnel to discuss operational objectives and performance metrics.
Restaurant Floor Manager
Otc management
Miami, FL
03.2014 - 03.2015
- Directed and coordinated the daily operations of the restaurant floor.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored cash handling procedures to ensure accuracy in all transactions.
Floor Manager
Starbuck Coffee
Miami, FL
03.2009 - 03.2014
- Ensured that all staff members adhered to safety guidelines and regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached team members on customer service techniques and provided feedback on performance.
- Delegated work to staff, setting priorities and goals.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Trained, motivated, and oversaw team delivering outstanding service to every customer.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Customer Service Representative
Miami International Airport
Miami, FL
01.2007 - 03.2008
- Developed positive relationships with customers through friendly interactions.
- Redirected customers to designated gates
- Answered inbound calls, to facilitate customer service.
Education
High School Diploma -
Miami Springs Senior High School
Miami, Fl07-2008
Associate of Arts - Hospitality And Tourism Management
Miami Dade College
Miami, FLSkills
- Nail artistry
- Customer service
- Health and safety
- Time management
- Sales techniques
- Appointment scheduling
- Conflict resolution
Timeline
Management Team Member
Forever21 7.25 Bi-weekly
11.2017 - 02.2025
Nail Technician
Self Employed Services
03.2016 - Current
Restaurant Floor Manager
Otc management
03.2014 - 03.2015
Floor Manager
Starbuck Coffee
03.2009 - 03.2014
Customer Service Representative
Miami International Airport
01.2007 - 03.2008
High School Diploma -
Miami Springs Senior High School
Associate of Arts - Hospitality And Tourism Management
Miami Dade College