Summary
Overview
Work History
Education
Skills
Timeline
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Georgina Smyth

Stockton,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service and merchandising industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

30
30
years of professional experience

Work History

Customer Service Lead

Rite Aid
07.2015 - 10.2017
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Reported potential conflicts or issues to maximize sales and reduce shrink.
  • Maintained integrity of units and accuracy of pricing to minimize waste.
  • Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
  • Trained and managed merchandising associates to uphold company standards in customer service and product information.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Conducted regular store audits to verify compliance with company policies.
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.

Head Clerk

BevMo! Beverages & More
10.2013 - 07.2015
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Reviewed associate performance to identify training needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Updated pricing and signage to complete product displays and educate customers.
  • Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.

Softlines Merchandiser

Target
03.2011 - 06.2012
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Created visual displays to highlight new and featured products.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.

Head Clerk

Raleys
04.1988 - 07.2000
  • Interacted with customers by phone, email, or in-person to provide information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Conducted regular store audits to verify compliance with company policies.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Generated reports on purchasing activities to support management decisions.
  • Developed and tracked metrics to measure supplier performance and cost savings.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Ukiah High School
Ukiah, CA
06.1987

Skills

  • Order Management
  • Status Updates
  • Company Branding
  • Corporate Processes and Procedures
  • Marketing Tools
  • Customer Relations
  • Inventory Control

Timeline

Customer Service Lead

Rite Aid
07.2015 - 10.2017

Head Clerk

BevMo! Beverages & More
10.2013 - 07.2015

Softlines Merchandiser

Target
03.2011 - 06.2012

Head Clerk

Raleys
04.1988 - 07.2000

High School Diploma -

Ukiah High School

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Georgina Smyth