Georgina Sweeny

Like an Academy Trainer demonstrates exemplary actions and workload execution by modeling and training One Best Way (OBW) processes to team associates; providing on the job training in the work area and salesfloor; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.

Supports store operations by executing daily workload and processes; modeling One Best Way (OBW) standards and procedures; participating in team meetings to learn daily and weekly objectives; communicating with team leads to understand daily priorities; assisting team leads as needed; serving as manager on duty when team lead is absent; demonstrating behaviors that help lead associates through change; and providing feedback concerning team associate performance, business area issues, or process improvement needs.

Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; operating equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold; maintaining a safe shopping environment; and appropriately representing and supporting the company's mission.

Maintains the front end service area in accordance with company policies and procedures by assisting customers with transporting items; loading merchandise into customer vehicles; processing merchandise returns, refunds, exchanges, and warranty repairs; assisting customers with self-checkout (SCO's); encouraging customers to use self-checkouts; explaining functionality of the registers and current updates; keying items Universal Product Code (UPCC), suspending transactions, and completing transactions as needed; operating, cleaning, maintaining, and trouble-shooting equipment (for example, cash recycler, register) and related tools to process currency (for example, accounting records, files, customer transactions) using appropriate procedures for different payment types and items sold; returning merchandise to appropriate departments; removing damaged or out-of-date goods; setting up.

Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers throughout the facility by managing inventory flow; following company policy and procedures for utilizing equipment appropriately; merchandising; working inventory exceptions; correcting shelf capacities; and completing and retaining required paperwork, logs, and other documentation

Shop for the customers. This position is extremely fast paced and is one that gets to spend time in all departments shopping and filling their online orders. Quality checks; ensure all the products for the orders are with the best quality, Answer a high volume of calls from customers and delivery drivers. Dispense orders and communicate with drivers about details of the orders.

Answered Customer questions regarding store merchandise, department information and pricing. Set and recommended mark-up rates and selling prices for merchandise. Managed counts on merchandise in back room and sales floor. Capped al items and put on the sales floor on the shelves. Removed damaged, out-of-code, not-in-set and discontinued items for displays. Rotated manufacturer product as needed. Loaded and unloaded merchandise using a pallet jack. Trained new employees. Operated a cash register for cash and credit card transactions with 100% accuracy.

Practicing suggestive selling for a particular product, conducting in-store food and product demonstrations, and providing excellent customer service to all customers. Acquires and maintains knowledge of products represented. Serves, demonstrates, intercepts consumers and sells products in a professional manner. Maintains an overall professional appearance consistent with the requirements of the job.