Summary
Overview
Work History
Education
Skills
Timeline
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Georgina Vazquez

Chicago,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented orientated and meticulous professional with outstanding computer skills and telephone equip committed to contribute to company growth

Overview

4
4
years of professional experience

Work History

Administration Assistant

Broward Regional Health Planning Council
Hollywood, Florida
02.2025 - 08.2025
  • Efficiently coordinated schedules and appointments for team meetings.
  • Maintained client records with strict confidentiality and attention to detail.
  • Counseled clients infected with HIV regarding available community resources.
  • Supported office clerical functions utilizing word processing, email, and office equipment.
  • Prepared client files and documented case notes for accurate record-keeping.
  • Updated customer information in database system to ensure accuracy.
  • Scheduled appointments and office visits to streamline client interactions.

Administrative Assistant /Head of HR

Golden Touch Homecare
Chicago, IL
12.2023 - 01.2025
  • Answered incoming calls, took messages, and transferred calls to relevant departments.
  • Welcomed applicants, facilitated background checks, and uploaded records to state systems.
  • Maintained office supplies inventory by monitoring stock levels and placing orders as necessary.
  • Managed distribution of incoming mail, courier services, faxes, and photocopying requests.
  • Assisted management with special projects as needed.
  • Reviewed documents for accuracy prior to filing in designated locations.
  • Conducted regular audits of files to ensure organization and reduce errors.

Lead Host

City Cruises
Chicago , IL
05.2023 - 12.2023
  • Developed and implemented policies and procedures for hostess team to enhance operational efficiency.
  • Trained new hostesses on customer service techniques and job responsibilities.
  • Created daily schedules for hostess staff to align with peak service times.
  • Monitored seating arrangements to optimize table utilization and reduce wait times.
  • Resolved customer complaints swiftly and professionally, ensuring satisfaction.

Crew Member Trainer

McDonald's
Chicago, IL
06.2021 - 05.2023
  • Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
  • Provided training to new crew members on proper customer service techniques and store policies.
  • Ensured that all crew members were up-to-date on current promotions, menu items, pricing.

Education

Associate of Arts - Psychology

Malcom X
Chicago, IL
06-2028

High School Diploma -

John F Kennedy High School
Chicago, IL
06-2022

Skills

  • Customer Service
  • Strong computer skills
  • Paperwork processing skills
  • Front Desk Operations
  • Records Maintenance
  • Appointment setting
  • Bilingual / Document translation
  • Telephone Etiquette
  • Proficient in Microsoft Office
  • Proficient organizing and Categorizing
  • Supply Restocking
  • Non-profit administration

Timeline

Administration Assistant

Broward Regional Health Planning Council
02.2025 - 08.2025

Administrative Assistant /Head of HR

Golden Touch Homecare
12.2023 - 01.2025

Lead Host

City Cruises
05.2023 - 12.2023

Crew Member Trainer

McDonald's
06.2021 - 05.2023

Associate of Arts - Psychology

Malcom X

High School Diploma -

John F Kennedy High School

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