Georgina Wallace
Alexandria,KY
Summary
Dynamic professional with a proven track record at Econo Lodge, Converges excelling in customer service and team leadership. Recognized for enhancing guest satisfaction through effective problem-solving and strong communication skills. Adept at managing operations and training staff, ensuring high standards and operational efficiency in fast-paced environments. Committed to continuous improvement and organizational excellence.
Overview
18
18
years of professional experience
Work History
Round Paper Package
859 638-8963
Erlanger
11.2020 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Front Desk/manager/ Sales/executive Housekeeper
Econo Lodge
633 Donaldson Rd Erlanger Kentucky
09.2015 - 05.2016
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Supervised and trained front desk staff to enhance customer service quality.
- Implemented streamlined reservation systems to improve booking efficiency and accuracy.
- Addressed guest inquiries and resolved issues to maintain high satisfaction levels.
- Developed training materials for new hires, fostering a knowledgeable team environment.
- Coordinated with housekeeping and maintenance teams for seamless service delivery.
- Monitored inventory of supplies, managing procurement to optimize resource usage.
- Conducted regular performance evaluations to identify areas for staff development and improvement.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Ensured data accuracy through regular audits of guest profiles.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Implemented successful strategies to increase customer satisfaction.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Evaluated and promptly resolved lodging facility operational issues.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Created and managed accurate occupancy forecasts and budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Data Entry Clerk
Convergys
101 Pacific Ave Erlanger Kentucky
09.2008 - 05.2015
- Executed data entry and updates in company databases, ensuring high accuracy standards.
- Maintained organized records to streamline retrieval processes.
- Assisted team members with data validation and entry tasks.
- Utilized Microsoft Excel for managing large datasets efficiently.
- Reviewed documents for inconsistencies and corrected errors as needed.
- Collaborated with departments to ensure data integrity across systems.
- Generated reports to track data entry progress and performance metrics.
- Adapted quickly to new software tools and processes to enhance productivity.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Enhanced operational efficiency by suggesting and implementing improvements to data entry workflows.
- Enhanced decision-making with provision of accurate and up-to-date data reports.
- Facilitated efficient data migration projects, ensuring seamless transitions to new systems.
- Reduced data discrepancies by conducting regular and thorough data validation exercises.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
- Assisted in development of new data entry protocol, leading to improved data integrity.
- Supported marketing efforts by accurately entering customer data for targeted campaigns.
- Improved data accuracy by meticulously reviewing and updating customer information.
- Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
- Increased data retrieval speed by implementing effective file organization systems.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Contributed to project success, meeting all data entry deadlines without compromising quality.
- Improved team efficiency, training new staff on data entry protocols and software.
- Supported successful audit processes by providing accurate and timely data reports.
- Optimized data backup procedures, safeguarding against data loss and facilitating easy recovery.
- Streamlined data entry processes, reducing entry time and minimizing errors.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
- Streamlined invoice processing, ensuring timely payments and financial record accuracy.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
Education
High School Diploma -
Belford High
Los Angeles, CA01.1999
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Timeline
Round Paper Package
859 638-8963
11.2020 - 05.2026
Front Desk/manager/ Sales/executive Housekeeper
Econo Lodge
09.2015 - 05.2016
Data Entry Clerk
Convergys
09.2008 - 05.2015
High School Diploma -
Belford High