Georgina Wells
Garland,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Dynamic professional with a proven track record in customer service and visual merchandising, notably at Lane Bryant. Proficient communicator and detail-oriented. Self motivated and true team player.
Overview
18
18
years of professional experience
Work History
Customer Specialist, Stylist & Shopper
Lane Bryant
11.2023 - 05.2024
- Assisted customers with sales orders, returns and exchanges.
- Greeted, welcomed and offered immediate assistance to store customers.
- Boosted sales through product promotion and direct customer engagement.
- Kept merchandise organized with regular recovery work.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Social Media Content Moderator
Genpact
09.2017 - 03.2024
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Reviewed,classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Participate in regular meetings to discuss process improvements and updated guidelines.
- Where appropriate, escalate reviews that are outside of company policies.
Customer Service Representative
Iqor Holdings US
01.2012 - 03.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Visual Merchandiser
Target
10.2006 - 12.2011
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Use retail space to generate more sales by making a store stand out and attracting shoppers.
- Worked with store managers to implement new displays, promotions and store layout changes.
Education
High School Diploma -
05.1996
Skills
- CRM Software
- Troubleshooting Skills
- Customer Service
- Excellent Communication
- Data Entry
- Account Updating
- Complaint Resolution
Timeline
Customer Specialist, Stylist & Shopper - Lane Bryant
11.2023 - 05.2024
Social Media Content Moderator - Genpact
09.2017 - 03.2024
Customer Service Representative - Iqor Holdings US
01.2012 - 03.2017
Visual Merchandiser - Target
10.2006 - 12.2011
John Jay High School - High School Diploma,
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