Georgio Lopez
Orlando
Summary
Hospitality IT leader with over 19 years of progressive leadership experience supporting full-service and luxury hospitality environments, including Marriott-branded properties. Proven leader in opening new hotel properties, delivering secure, stable, and brand-compliant technology across infrastructure, systems, telecom, and audio-visual platforms that support guest experience, meetings, and revenue-generating events. Trusted partner to property leadership and corporate IT, recognized for aligning technology strategy with operational priorities, managing budgets and vendor partnerships, and ensuring high availability, security, and service excellence. Known for leading successful property openings, building high-performing teams, supporting sales and banquet operations through reliable AV solutions, and enabling seamless experiences for guests, associates, and event clients.
Overview
20
20
years of professional experience
Work History
IT Manager
Pyramid Global Hospitality / The Belgrove Resort
West Palm Beach
08.2024 - Current
- Oversaw all IT operations for Marriott Autograph hotel, maintaining uptime, service delivery, and network performance.
- Collaborated with vendors and service providers to manage and troubleshoot networks, POS systems, and telecom infrastructure.
- Managed IT inventory and asset tracking to ensure operational efficiency and compliance.
- Facilitated software implementation, upgrades, and user onboarding.
- Maintained network and server infrastructure, ensuring data integrity and security.
- Partnered with department leaders to align IT initiatives with business strategy.
- Supported PMS, POS, Key, Payment and telecommunications systems, including troubleshooting and staff support.
- Assisted with annual budgeting, vendor negotiations, and project execution in partnership with leadership.
- Collaborated with clients to assess audio-visual needs for various events.
- Managed staff responsible for providing audio-visual services at events.
Senior IT Specialist
The Samuels Group
Wausau
07.2023 - 03.2024
- Spearheaded strategic IT initiatives to streamline operations.
- Developed robust network troubleshooting strategies, reducing downtime and maintenance costs.
- Implemented proactive network plans, ensuring smooth operations during unforeseen issues.
- Collaborated with department heads to align IT solutions with growth needs.
- Pioneered network resilience strategies, ensuring continuous operation and minimal downtime.
- Partnered with departments to align IT growth with budgetary and operational needs, enhancing overall efficiency.
- Introduced remote support enhancements, improving IT service delivery and user satisfaction.
Service Delivery Lead
Jupiter Medical Center
Jupiter
12.2022 - 05.2023
- Worked autonomously, demonstrating strong self-management.
- Provided critical IS support to Field Engineers.
- Administered ServiceNow and Cerner EMR systems.
- Identified and resolved service delivery bottlenecks, boosting departmental success.
- Pioneered service delivery innovations, setting new standards in customer satisfaction.
- Fostered team growth, serving as a vital link between staff and management for service excellence.
- Conducted meticulous internal audits, ensuring adherence to policies and high service quality.
IT Manager
The Commonwealth Companies
Fond du Lac
10.2021 - 02.2022
- Evaluated technical requirements for hardware/software.
- Assisted employees with technical issues, improving efficiency.
- Managed VPN and remote access, enhancing remote work.
- Oversaw IT equipment purchasing and management.
- Introduced cost-saving IT solutions, optimizing budget by 20%.
- Oversaw precise IT project timelines, ensuring completion within deadlines.
- Led IT strategy, aligning with company growth objectives and tech advancements.
- Enhanced team skills with targeted IT training, boosting productivity.
Senior Technical Consultant
Bridge Healthcare Partners
Milwaukee
02.2021 - 10.2021
- Enhanced clinic operations through effective tech solutions.
- Improved user experience through comprehensive support.
- Boosted system performance by routine maintenance and troubleshooting.
- Ensured device availability through accurate inventory management.
- Streamlined processes through detailed documentation.
- Ensured 100% inventory accuracy of all devices, enhancing operational efficiency.
- Pioneered a robust troubleshooting protocol, elevating clinic uptime.
- Deployed cutting-edge software solutions, boosting clinic productivity.
- Optimized network connectivity, significantly improving data flow.
Regional IT Manager
Paramount Hospitality / Hilton
Orlando
01.2020 - 01.2021
- Provided end-user support for hardware and software issues.
- Attended BEO meetings, understanding and fulfilling audio-visual needs.
- Worked with senior management on strategic system conversions and integrations.
- Reviewed and approved major IT contracts, adhering to corporate guidelines.
- Ensured top-notch security of information systems and equipment.
- Streamlined IT vendor management, improving service quality and reducing costs.
- Implemented robust IT policies, minimizing system downtime and safeguarding data.
- Provided comprehensive tech support, boosting user satisfaction and operational continuity.
- Drove IT innovations, aligning tech upgrades with long-term business goals.
Area IT Manager
GF Management / Hilton Hotels
Orlando
05.2017 - 12.2019
- Managed hotel IT systems and internet circuits, ensuring uninterrupted service.
- Implemented IT policies and standards, safeguarding company assets.
- Oversaw IT projects, aligning with corporate needs and brand-specific standards.
- Administered and maintained Microsoft Exchange, supporting business communication.
- Provided POS system support, including Micros 9700, Simphony, and Digital Dining.
- Led IT operations, ensuring 24/7 functionality and compliance with hospitality standards.
- Streamlined IT systems for efficiency, reducing downtime and enhancing guest satisfaction.
- Implemented cost-effective tech solutions, aligning with corporate IT strategy and brand requirements.
- Oversaw IT asset management, maintaining strict compliance with licensing and brand standards.
- Enhanced network security, reducing breaches by 30% through strategic upgrades.
Service Desk Manager
Presidio Networked Solutions
Orlando
04.2016 - 05.2017
- Managed a team of 12 technicians, ensuring 24/7 service desk coverage.
- Implemented training programs for new hires, enhancing their technical skills.
- Maintained strict adherence to ticket management guidelines, improving service quality.
- Provided regular performance reports to senior management, keeping them informed of service desk operations.
- Acted as the primary escalation point for service desk-related issues, resolving them efficiently.
- Revolutionized ServiceDesk efficiency by developing and implementing operational processes.
- Coached team on problem-solving and best practices, enhancing overall service quality.
- Monitored and analyzed performance metrics to drive initiatives reducing ticket resolution times.
IT Manager
OMNI HOTELS and RESORT
ChampionsGate
10.2013 - 01.2016
- Managed IT projects, ensuring adherence to budget and timeline.
- Established and enforced quality service standards.
- Partnered with project owners for seamless execution.
- Led IT projects, boosting efficiency by streamlining vendor relations and system operations.
- Enhanced network stability by meticulously monitoring devices and troubleshooting issues promptly.
- Pioneered IT policies, elevating service quality and enforcing stringent organizational standards.
- Drove cross-functional team efforts, ensuring timely project execution and technology deployment.
- Optimized IT support by analyzing ticket responses, managing 30-40 daily with ServiceNow.
Systems Support Analyst
OMNI HOTELS and RESORT
Dallas
05.2013 - 10.2013
- Resolved end-user issues systematically, enhancing customer satisfaction.
- Prioritized and escalated issues, ensuring optimal customer service.
- Performed routine maintenance functions, including audits and system maintenance.
- Supported Opera, Epitome, and multiple hotel applications, ensuring smooth operations.
- Provided key support for hotel applications, ensuring seamless operations across all platforms.
- Enhanced customer satisfaction by systematically resolving end-user issues.
- Elevated customer service by prioritizing and escalating issues for swift resolution.
Systems Support Analyst
Teksystems / Baylor Scott and White Health
Dallas
01.2013 - 05.2013
- Provided comprehensive IT support to hospital staff in a fast-paced help desk environment.
- Utilized remote access tools for efficient issue resolution.
- Maintained high call volume and consistency, meeting rigorous quality standards.
- Analyzed IT issues, ensuring 100% staff support via remote tools, upholding quality standards.
- Achieved high call volume handling, enhancing hospital staff support with rapid IT solutions.
IT Technician
AIG, Microsoft, and Centre Technologies
Dallas
01.2006 - 05.2013
- Provided telephone or electronic 1st-level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and Windows applications, electronic mail, enterprise applications & databases, security issues, desktop hardware/software, server hardware/software, clinical applications, electronic medical records, and production equipment related issues.
Education
High School Diploma -
Whiddon Rodgers Education Center
Fort Lauderdale, FL05-2005
Skills
- IT strategy and leadership
- Hospitality technology operations
- Executive and stakeholder collaboration
- Cross-functional team leadership
- Property IT operations
- Guest technology support
- PMS and POS systems management
- Brand standards compliance
- Infrastructure and systems oversight
- Network and telecommunications management
- IT service management
- Incident and escalation handling
- Disaster recovery planning
- Information security compliance
- PCI and data protection management
- Policy development and procedures
- IT budget planning
- Capital planning and asset management
- Vendor and contract oversight
- Technology cost efficiency
- Service level agreement management
- Technology project management
- Sales technology support
- Audio-visual management
- Event coordination
Timeline
IT Manager
Pyramid Global Hospitality / The Belgrove Resort
08.2024 - Current
Senior IT Specialist
The Samuels Group
07.2023 - 03.2024
Service Delivery Lead
Jupiter Medical Center
12.2022 - 05.2023
IT Manager
The Commonwealth Companies
10.2021 - 02.2022
Senior Technical Consultant
Bridge Healthcare Partners
02.2021 - 10.2021
Regional IT Manager
Paramount Hospitality / Hilton
01.2020 - 01.2021
Area IT Manager
GF Management / Hilton Hotels
05.2017 - 12.2019
Service Desk Manager
Presidio Networked Solutions
04.2016 - 05.2017
IT Manager
OMNI HOTELS and RESORT
10.2013 - 01.2016
Systems Support Analyst
OMNI HOTELS and RESORT
05.2013 - 10.2013
Systems Support Analyst
Teksystems / Baylor Scott and White Health
01.2013 - 05.2013
IT Technician
AIG, Microsoft, and Centre Technologies
01.2006 - 05.2013
High School Diploma -
Whiddon Rodgers Education Center