Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgios Chatzidakis

Anderson,SC

Summary

Friendly individual touting great customer engagement and upselling skills in Service Crew position. Knowledgeable in policies and procedures of fast food establishments. Offering reliability, punctuality and attention to detail.

Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement.

Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets.

Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

Detailed professional effective in turning problematic customer accounts into ongoing, lucrative contracts. Looking for an Account Manager position where hard work and dedication will be highly valued.

Experienced in catapulting customer engagement and sales numbers through innovative advertising strategies. Knowledgeable about mobilization and monetization initiatives effective at driving remarkable growth. Attentive to customer needs and industry-specific parameters.

Accomplished in achieving demanding sales and customer satisfaction targets. Proficient in advertising guidelines and effective sales approaches. Well-versed in giving customers brand- and market-specific advertising to bring in target customers.

Overview

28
28
years of professional experience

Work History

Sales Associate

Spectrum
GREENVILLE, SC
01.2022 - Current
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.
  • Obtained signatures for financial documents and internal and external invoices.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Stayed up to date on company products and services to support sales objectives.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Conferred with customers to understand needs, recommend products and solve after-sale issues.
  • Suggested products and services to match customers' stated needs and preferences.
  • Listened to customers to understand needs and refer to optimal services.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Continuously met sales goals via strategic prospecting.
  • Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
  • Monitored customer order process and addressed customer issues.
  • Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.

Solutions Specialist

Verizon Wireless
Anderson, SC
02.2020 - 01.2022
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Acted as initial contact in addressing customer concerns.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Worked with fellow sales team members to achieve group targets.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Coordinated activities with other departments to ensure quality customer service.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide store, products and services information.
  • Helped average of 15 customers per day by responding to inquiries and locating products.
  • Resolved customer account and billing problems.
  • Made targeted product and service recommendations based on customer needs.
  • Troubleshot customer devices and diagnosed malfunctions.
  • Provided quality control to eliminate downtown and reduce corporate expenses.
  • Supported senior leadership in project completion, issue resolution, budget development and schedule management.
  • Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
  • Set up appointments for additional support.
  • Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
  • Performed updates, installed new components and set up programs.
  • Streamlined processes in collaboration with department team members.
  • Decreased quality assurance issues by effectively maintaining confidential patient databases.

Manager

Landmark Diner Of Greer
Greer, SC
11.2015 - 08.2019
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for a 5 member team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.

Operations Specialist

First Central Savings Bank
Glen Cove, NY
07.2012 - 09.2015
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Supported asset transfers, lender and equity requests, and audit inquiries.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Made all wire transfers for all the branches.
  • Closed all bank branches at the end of the day
  • Made sure all the branches balanced with their checks at end of the day
  • Help customers with online services such as reset password, help them step by step to login to their account.
  • Unlock branch personnel if they locked themselves out of the computer
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Coordinated troubleshooting, maintenance and updates for office systems.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Notified customers when fraudulent activity was detected in an effort to reduce impact.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Inputted customer data into system, updating information regularly with changes to buying habits.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.

Customer Service Representative

Astoria Bank
Lake Success, NY
01.2011 - 06.2012
  • Addressed customer service inquiries quickly and accurately.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Provided clients with information on bank accounts, institutional policies, financial products and related services.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Created detailed financial models and applied analytical tools to facilitate variance analysis.
  • Maximized branch revenue by optimizing daily operations.
  • Help customers with their safe deposit boxes
  • Established connections with new clients through proactive follow-up strategies.
  • Referring customers to our finance adviser to help them meet or exceed their needs financially

Assistant Head Teller

Astoria Bank
Lake Success, NY
03.2009 - 12.2010
  • Performed currency transaction reports for foreign currency.
  • Completed monthly audits and managed overdraft reports.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Trained 4 new associates in banking procedures in 2010.
  • Greeted and assisted over 70-100 customers per day professionally and courteously.
  • Balanced bank’s vault.
  • Locked the Vault
  • Kept teller window areas clean, organized and fully stocked.
  • Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate.
  • Researched and resolved open items and deposit issues.
  • Refilled the ATM weekly
  • Balanced the ATM daily
  • Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products.
  • Refer customer to Personal Bankers for opening accounts, close accounts ETC.

Teller

Capital One Bank
Melville, NY
01.2006 - 02.2009
  • Delivered prompt, accurate and excellent customer service.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped with customer banking transactions such as deposit, withdraw, transfer money, etc
  • Balance cash daily
  • Make sure all the checks deposited by the customers are in proof.
  • Dual control vault, counting money and ATM

Satellite Installation Technician

Satellite Vision
Hicksville, NY
11.1996 - 03.2004
  • Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
  • Logged service calls and closed work orders by recording issues resolved and services provided.
  • Gained customer approval of installation specifics, including dish location, before beginning work.
  • Managed fast-paced daily workload of appointments at residential and business locations.
  • Installed in-home devices, programmed settings and trained customers on basic use.
  • Set up internet services, placed routers and configured WiFi access.
  • Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
  • Installed, set up and repaired devices and system components.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
  • Answered normal and after-hours service calls.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Anticipated and analyzed common connectivity workflow problems.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Continuously applied quality-improvement methodologies to improve work processes.

Education

High School Diploma -

Wellington C Mepham High School
Bellmore, NY
07.1996

Skills

  • Bilingual in Greek and English
  • Account audits
  • Account closings
  • Loss prevention
  • Money handling
  • Persuasive communication style
  • Customer service-oriented
  • Teller background
  • Multimedia presentations
  • Customer care experience
  • Recordkeeping
  • Community relations
  • Recordkeeping requirements
  • Human relations
  • Restaurant operations management
  • Customer-oriented
  • Employee recruitment expertise
  • Labor and food cost control
  • Supervisory skills
  • Menu development
  • Influencing and persuasive
  • Adaptable
  • Stable work history

Timeline

Sales Associate

Spectrum
01.2022 - Current

Solutions Specialist

Verizon Wireless
02.2020 - 01.2022

Manager

Landmark Diner Of Greer
11.2015 - 08.2019

Operations Specialist

First Central Savings Bank
07.2012 - 09.2015

Customer Service Representative

Astoria Bank
01.2011 - 06.2012

Assistant Head Teller

Astoria Bank
03.2009 - 12.2010

Teller

Capital One Bank
01.2006 - 02.2009

Satellite Installation Technician

Satellite Vision
11.1996 - 03.2004

High School Diploma -

Wellington C Mepham High School

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Georgios Chatzidakis