GeorgyEllen Pointer
Chicago,IL
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Lead Sales Operations Coordinator
Paylocity
Schaumburg, IL
04.2023 - 09.2024
- Managed a team comprising 6 coordinators.
- Played a role in ensuring smooth operation and execution of processes.
- Ensured efficient operations through effective interdepartmental communication.
- Ensured smooth operations delivery by acting as a liaison between internal customers and management.
- Enhanced team productivity by delivering comprehensive training programs and providing ongoing mentorship to employees.
- Conducted consistent performance evaluations, delivering valuable feedback and growth opportunities to team members.
Virtual Administrative Assistant/Owner
The Right Hand Admin
South Elgin, IL
06.2011 - Current
- Offered remote administrative support and specialized services to various clients such as businesses, entrepreneurs, executives, sales professionals.
- Successfully completed work assignments as an independent contractor, utilizing cutting-edge technology and remote communication.
Enterprise Sales Administrator
Paylocity
Schaumburg, IL
10.2022 - 04.2023
- Played a key role in facilitating the creation of client paperwork for the Enterprise Sales Team by entering information in CPQ/SalesForce.
- Facilitated smooth implementation by assisting in inter-departmental communication.
- Assisted Enterprise Account Executives with problem-solving and learning initiatives for different procedures.
- Mentored and provided training to newly recruited team members.
- Maintained accuracy in completing paperwork to meet submission deadlines.
Sales Administrator
Paylocity
Schaumburg, IL
11.2020 - 10.2022
- Assisted Major Sales Team by inputting client information into CPQ/SalesForce to facilitate creation of client paperwork.
- Conducted thorough audits on client documentation to identify errors and enhance data integrity.
- Collaborated with multiple teams to guarantee smooth client implementation process.
- Assisted Major Account Executives by providing support and training on various processes.
- Mentored and trained new team members.
Administrative Supervisor
Safe Water Technologies, Inc.
Elgin, IL
07.2019 - 10.2020
- Closely collaborated with Owner, Sales, Accounting and Warehouse teams to offer effective administrative support
- Supervised office operations and staff, ensuring compliance with all standards.
- Oversees processing of quotes and sales order processing and maintains various databases
- Prepares purchase orders by verifying specifications and price and working with vendors
- Assists the accounting department in approving invoices, processing merchandise receiving
- Coordinate and track customer orders and shipping status between the Sales and Shipping departments
- Determine the most efficient and economical method of shipping and create shipping paperwork and schedule loads
- Assists in new hire process, including recruiting, interviewing, hiring and onboarding.
Administrative Assistant
Samco Promotional Products
Machesney Park, IL
06.2016 - 06.2017
- Recommended products and services aligned with customers' needs and preferences
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details
- Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
Executive Assistant
Quiet Light Communications
Rockford, IL
04.2014 - 07.2014
- Provided administrative support to CEO, Vice President of Operations and Controller
- Assisted with a variety of projects involving proofing websites, compiling reports and other tasks
- Served as point person for clients and visitors assisting them as needed.
Administrative Assistant
Rock Valley College
Rockford, IL
08.2013 - 04.2014
- Provided administrative support to Program Director, Center for Learning in Retirement.
- Provided customer service and clerical support to over 2,000 members.
- Served as point person for members and students assisting with all academic needs.
Administrative Assistant
Rockford Medical Rehabilitation
Rockford, IL
08.2012 - 08.2013
- Provided administrative and clerical support to pain doctors and Medical Director
- Provided patients with excellent customer service in person and on the phone
- Maintained patient charts, medical records, and processed patient prescriptions in a timely manner.
Commercial Banking Sales and Support
Associated Bank, N.A
Rockford, IL
06.2006 - 04.2011
- Provided sales and administrative support to the Vice President and Portfolio Manager of Commercial Banking.
- Prepared and reviewed loan and deposit documentation for local commercial business clients.
- Provided exceptional customer service to business clients.
- Served as point person for managers, sales teams, and clients to ensure proper lines of communication.
Education
Associate in Applied Science - Legal Secretarial -
Sawyer College of Business
Hammond, IN12.1991
Skills
- Travel Coordination
- Customer Service
- Calendar Management
- Process Improvement
- Office Management
- Employee engagement
- Coaching and Mentoring
Personal Information
Title: Administrative Support Professional
Timeline
Lead Sales Operations Coordinator
Paylocity
04.2023 - 09.2024
Enterprise Sales Administrator
Paylocity
10.2022 - 04.2023
Sales Administrator
Paylocity
11.2020 - 10.2022
Administrative Supervisor
Safe Water Technologies, Inc.
07.2019 - 10.2020
Administrative Assistant
Samco Promotional Products
06.2016 - 06.2017
Executive Assistant
Quiet Light Communications
04.2014 - 07.2014
Administrative Assistant
Rock Valley College
08.2013 - 04.2014
Administrative Assistant
Rockford Medical Rehabilitation
08.2012 - 08.2013
Virtual Administrative Assistant/Owner
The Right Hand Admin
06.2011 - Current
Commercial Banking Sales and Support
Associated Bank, N.A
06.2006 - 04.2011
Associate in Applied Science - Legal Secretarial -
Sawyer College of Business
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