Janis D. Oliver
Greensboro,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
EnVU
03.2023 - 09.2023
- Temporary assignment through People Link Staffing.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Entered all necessary order information, reviewed order content, and ensured that orders are closed once completed.
- Crossed-trained in other job functions in order to assist teammates when needed.
Customer Response Specialist
Gilbarco Veeter-Root
01.2021 - 02.2023
- Temporary assignment through TRC Staffing agency.
- Provided primary customer support to process internal and external orders.
- Monitored and updated expedite cue to make sure orders were shipped out as scheduled.
- Processed Purchase Orders by entering information into Microsoft AX.
- Emailed order confirmations and packing slips to Engineers regarding their orders.
Customer Support Specialist
Becton Dickinson Women's Health & Cancer
12.2015 - 08.2019
- Handled purchase orders from emails, fax, and phone, submitted by Hospitals, Physicians office, Labs, and Distributors.
- Responded to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order, and high-priority statuses.
- Entered and created orders through SAP and followed up with an order acknowledgment.
- Managed 60 Standing Order accounts for setup and automatic shipping per schedule requested by the customer.
Premium Accounting Specialist/Data Entry Processor
AIG/United Guaranty
02.2015 - 09.2015
- Temporary assignment through Collabra Staffing.
- Reconciled and posted mortgage insurance and renewal premiums.
- Utilized systems such as SAP, MI Guide, AS400 to perform job duties.
- Provided essential customer service skills to resolve concerns, discrepancies, and errors.
Patient Account Rep/DME Payer Services
Advanced Home Care Inc.
08.2014 - 08.2014
- Temporary assignment through Randstad Staffing.
- Responded to patient, family and external payer inquiries.
- Entered client details and notes into system for interdepartmental access and review.
- Verified insurance and obtained authorizations for durable medical equipment.
- Worked with Case Managers to provide requested documentation.
Customer Service/Technical Support Representative
Newell Rubbermaid
05.2012 - 04.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into SAP system.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers in identifying issues and explained solutions to restore functionality of printer.
- Assisted customers by phone, email, and regular mail.
Customer Service Coordinator
Christmas Tree Shops
09.2010 - 07.2012
- Enabled customers to feel welcomed, important and appreciated by greeting customers and answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to process customer purchases, returns, refunds, and exchanges.
- Light supervision of cashiers by performing key turns, made sure breaks were taken on time, and assigning duties during down time.
Benefits Specialist
ACS Services
04.2008 - 08.2008
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email.
- Adhered to and administered all HIPPA guidelines.
- Maintained confidentiality of all employee information.
Education
Certificate - SHRM Essentials of HR
Alamance Community College
Graham, NC11.2020
Certificate - DSS Maintenance Caseworker
Alamance Community College
Graham, NC10.2019
Certificate - Career Readiness Certification
Alamance Community College
Graham, NC10.2019
Skills
- Organizational Skills
- Inbound and Outbound Calling
- Answering Emails
- Call Control
- Efficient and Detail-Oriented
- Microsoft Word, Outlook, Excel
- ERP system
- SAP
- Microsoft Dynamics AX
- Microsoft D365
Timeline
Customer Service Agent
EnVU
03.2023 - 09.2023
Customer Response Specialist
Gilbarco Veeter-Root
01.2021 - 02.2023
Customer Support Specialist
Becton Dickinson Women's Health & Cancer
12.2015 - 08.2019
Premium Accounting Specialist/Data Entry Processor
AIG/United Guaranty
02.2015 - 09.2015
Patient Account Rep/DME Payer Services
Advanced Home Care Inc.
08.2014 - 08.2014
Customer Service/Technical Support Representative
Newell Rubbermaid
05.2012 - 04.2013
Customer Service Coordinator
Christmas Tree Shops
09.2010 - 07.2012
Benefits Specialist
ACS Services
04.2008 - 08.2008
Certificate - SHRM Essentials of HR
Alamance Community College
Certificate - DSS Maintenance Caseworker
Alamance Community College
Certificate - Career Readiness Certification
Alamance Community College
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