Georjeanna Longoria
Fennville,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
PASC Lead
Corewell Health
01.2018 - 11.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Developed and implemented customer service policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Operations Supervisor
TransForce, Inc.
06.2004 - 08.2017
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions..
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 100+ employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Education
No Degree - Project Management
Grand Rapids Community College
Grand Rapids, MISkills
- Interpreting Physician Orders
- Eligibility Determination
- Insurance Verifying
- Appointment Scheduling
- System Updates
- Office Administration
- Directing Callers
- HIPAA Compliance
Certification
CRT-Revenue Cycle Representative, Certified (CRCR) - Healthcare Financial Management Association
Timeline
PASC Lead
Corewell Health
01.2018 - 11.2023
Operations Supervisor
TransForce, Inc.
06.2004 - 08.2017
No Degree - Project Management
Grand Rapids Community College
Similar Profiles
Hayley HoffmanHayley Hoffman
Housekeeper at Corewell HealthHousekeeper at Corewell Health
Maya VarelaMaya Varela
Pediatric Emergency Room Nurse Technician at Corewell HealthPediatric Emergency Room Nurse Technician at Corewell Health
Carly ZondervanCarly Zondervan
Registered Nurse, NICU at Corewell HealthRegistered Nurse, NICU at Corewell Health
Tyler MillerTyler Miller
Lung Transplant Coordinator at Corewell HealthLung Transplant Coordinator at Corewell Health
Ludger LouisLudger Louis
Stocker at Merle BoesStocker at Merle Boes