Georjena Pace
Detroit
Summary
Attentive Customer Service Representative with years achieving customer service satisfaction. Selfmotivated with exceptional communication and computer skills. Independent and quick thinking team player seeking a role offering increased responsibility. Proven ability to develop and implement strategies to lead and contribute. Skilled Consumer Services Specialist with background in managing customer inquiries, resolving complex issues and enhancing client satisfaction. Strong communication skills combined with knowledge of consumer service operations and processes Notable strengths include problem-solving capabilities, ability to work in fast-paced environments, and commitment to improving overall client experience.
Overview
17
17
years of professional experience
Work History
Loan Officer
Qualfon
Highland Park
2024.07 - Current
- Provides customer service support throughout the entire process from application through closing.
- Develops and maintains knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Answers inbound calls from customers inquiring about rates, products and loan application statuses to facilitate quality customer service.
Laundry/Housekeeping
Country Club of Detroit
Grosse Pointe Farms
2018.10 - 2024.07
- Separate towels and linens, wash, dry, fold them
- Iron linen using a press machine
- Assist housekeepers with cleaning and sanitizing overnight rooms and facility when needed
Front Desk/Assistant Head Housekeeper
Holiday Inn Express
Roseville
2018.05 - 2020.07
- Checking guests in and out of rooms
- Answering calls, making reservations, cash handling and printing reports for audit purposes
- Clean and sanitize guest rooms daily
- Assign rooms and delegate duties to staff
- Assist front desk staff to meet guest needs
- Manage laundry including sorting, washing, drying and folding
- Inspect rooms and oversee housekeeping department
Home Health Care Aide
Mr. Herman Vallerie
Detroit
2010.04 - 2018.08
- Provided and ensured a clean, healthy and safe environment
- Assisted with bathing, dressing, eating and grooming
- Drove client to and from appointments and all other errands
- Prepared meals according to client dietary plan
- Managed medication intake as prescribed
Call Center Team Lead
Dialog Direct
Troy
2014.04 - 2018.03
- Defuse volatile customer situations calmly and courteously
- Gather and verify all required customer information for financial purposes
- Resolve service, billing and technical problems by asking specific questions
- Oversee call center employees to ensure customer satisfaction
- Effectively trained new hires and assist with other company programs
Assembly Production Associate
Job Center Temp Service
Warren
2008.08 - 2010.09
- Inspected completed parts before packaging
- Creating labels for shipping purposes
- Safely and accurately used hand tools and equipment
- Accurately followed manufacturing diagrams according to job size
- Complied to all warehouse policies and safety guidelines
Education
Associate of Science - Medical Records and Information
University of Phoenix
Phoenix, AZSkills
- Team leadership
- Attention to detail
- Empathy and patience
- Call center experience
- Active listening
- Conflict resolution
Timeline
Loan Officer
Qualfon
2024.07 - Current
Laundry/Housekeeping
Country Club of Detroit
2018.10 - 2024.07
Front Desk/Assistant Head Housekeeper
Holiday Inn Express
2018.05 - 2020.07
Call Center Team Lead
Dialog Direct
2014.04 - 2018.03
Home Health Care Aide
Mr. Herman Vallerie
2010.04 - 2018.08
Assembly Production Associate
Job Center Temp Service
2008.08 - 2010.09
Associate of Science - Medical Records and Information
University of Phoenix