Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georjena Pace

Detroit

Summary

Attentive Customer Service Representative with years achieving customer service satisfaction. Selfmotivated with exceptional communication and computer skills. Independent and quick thinking team player seeking a role offering increased responsibility. Proven ability to develop and implement strategies to lead and contribute. Skilled Consumer Services Specialist with background in managing customer inquiries, resolving complex issues and enhancing client satisfaction. Strong communication skills combined with knowledge of consumer service operations and processes Notable strengths include problem-solving capabilities, ability to work in fast-paced environments, and commitment to improving overall client experience.

Overview

17
17
years of professional experience

Work History

Loan Officer

Qualfon
Highland Park
07.2024 - Current
  • Provides customer service support throughout the entire process from application through closing.
  • Develops and maintains knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Answers inbound calls from customers inquiring about rates, products and loan application statuses to facilitate quality customer service.

Laundry/Housekeeping

Country Club of Detroit
Grosse Pointe Farms
10.2018 - 07.2024
  • Separate towels and linens, wash, dry, fold them
  • Iron linen using a press machine
  • Assist housekeepers with cleaning and sanitizing overnight rooms and facility when needed

Front Desk/Assistant Head Housekeeper

Holiday Inn Express
Roseville
05.2018 - 07.2020
  • Checking guests in and out of rooms
  • Answering calls, making reservations, cash handling and printing reports for audit purposes
  • Clean and sanitize guest rooms daily
  • Assign rooms and delegate duties to staff
  • Assist front desk staff to meet guest needs
  • Manage laundry including sorting, washing, drying and folding
  • Inspect rooms and oversee housekeeping department

Home Health Care Aide

Mr. Herman Vallerie
Detroit
04.2010 - 08.2018
  • Provided and ensured a clean, healthy and safe environment
  • Assisted with bathing, dressing, eating and grooming
  • Drove client to and from appointments and all other errands
  • Prepared meals according to client dietary plan
  • Managed medication intake as prescribed

Call Center Team Lead

Dialog Direct
Troy
04.2014 - 03.2018
  • Defuse volatile customer situations calmly and courteously
  • Gather and verify all required customer information for financial purposes
  • Resolve service, billing and technical problems by asking specific questions
  • Oversee call center employees to ensure customer satisfaction
  • Effectively trained new hires and assist with other company programs

Assembly Production Associate

Job Center Temp Service
Warren
08.2008 - 09.2010
  • Inspected completed parts before packaging
  • Creating labels for shipping purposes
  • Safely and accurately used hand tools and equipment
  • Accurately followed manufacturing diagrams according to job size
  • Complied to all warehouse policies and safety guidelines

Education

Associate of Science - Medical Records and Information

University of Phoenix
Phoenix, AZ

Skills

  • Team leadership
  • Attention to detail
  • Empathy and patience
  • Call center experience
  • Active listening
  • Conflict resolution

Timeline

Loan Officer

Qualfon
07.2024 - Current

Laundry/Housekeeping

Country Club of Detroit
10.2018 - 07.2024

Front Desk/Assistant Head Housekeeper

Holiday Inn Express
05.2018 - 07.2020

Call Center Team Lead

Dialog Direct
04.2014 - 03.2018

Home Health Care Aide

Mr. Herman Vallerie
04.2010 - 08.2018

Assembly Production Associate

Job Center Temp Service
08.2008 - 09.2010

Associate of Science - Medical Records and Information

University of Phoenix
Georjena Pace