GEORJI MILCE
Lake Worth,FL
Summary
Outgoing Real Estate Broker with over a decade of experience in mortgage brokerage, retail, and administrative support, customer service and demonstrating a strong commitment to client satisfaction and relationship building. Proficient in and technology management, adept at negotiating optimal loan terms and delivering tailored mortgage solutions. Expertly negotiate contracts, track housing trends and deliver advice to provide satisfactory outcomes on both sides of deals.
Dedicated to delivery proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking individual looking to be a great addition to any company and willing to partake in new experiences to add on to my knowledge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote Mortgage Broker
PHH Mortgage
07.2023 - Current
- Negotiate optimal loan terms, enhancing client satisfaction and lender relationships
- Market services to lenders and agents, expanding client base and partnerships
- Assess client needs, providing tailored mortgage solutions and financial education
- Analyze diverse loan options, ensuring optimal solutions for clients while maintaining compliance with state and federal financial regulations
- Foster relationships with real estate companies and lending institutions, facilitating seamless transactions and expanding client base
- Guide clients through complex loan processes, meticulously explaining legal and financial options to ensure informed decision-making
- Negotiate with banks and credit lenders to secure best-fit loan solutions, driving client satisfaction and successful mortgage approvals
Remote Test Scorer
Atrium
01.2023 - 05.2023
- Assessed essays with precision, ensuring ETS and state compliance
- Scored exams with high accuracy, improving assessment quality
- Specialized in Language Arts and Math for consistent scoring
- Validated grading skills via state tests, boosting scoring accuracy
- Utilized databases for precise scoring across multiple subjects
- Maintained high productivity levels while adhering to strict quality standards, which contributed to the efficient processing of state and national assessments.
- Participated in state-mandated guidelines and training programs, enhancing expertise in test scoring methodologies and assessment protocols
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adapted to evolving scoring criteria and online assessment platforms, demonstrating flexibility and technological proficiency in remote work environments
- Copied, organized and distributed classroom assignments or other paperwork.
Executive Administrative Assistant
FCC
07.2022 - 12.2022
- Efficiently managed office operations, enhancing productivity and streamlining workflows
- Maintained accurate digital and physical filing systems, ensuring easy access and retrieval
- Coordinated schedules and travel for senior staff, optimizing time management and logistics
- Handled sensitive information discreetly, maintaining confidentiality and compliance
- Drafted and edited documents, contributing to clear and professional communication
- Streamlined administrative processes, enhancing office efficiency
- Managed complex schedules, coordinated meetings, and maintained accurate records
- Facilitated smooth communication between departments
- Handled sensitive information discreetly, ensuring compliance with privacy regulations
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Retail Customer Service Associate
Home Depot
04.2017 - 07.2022
- Assisted customers with product selection, enhancing sales through expert knowledge
- Improved customer satisfaction by effectively addressing needs across multiple departments
- Utilized comprehensive product knowledge to support project sales and cross-departmental tasks
- Led multi-department operations, enhancing product knowledge and customer service
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Fostered teamwork across diverse departments, adapting to varied roles including Lumber, Garden, Deliveries, and Overnight Warehouse operations
- Mastered extensive product lines, providing in-depth information on features and applications to support customers' project needs effectively
- Protected products from damage by using proper packaging and bagging techniques.
- Fulfilled customers' special requests for merchandise and delivery times.
- Coordinated efficient product deliveries to meet customers' demands.
Assistant
Super Bowl
01.2019 - 04.2019
- Ensured security systems' efficiency, enhancing safety and reliability
- Optimized equipment logistics, improving resource availability
- Maintained organized records, streamlining documentation processes
- Managed security systems and equipment, ensuring optimal functionality
- Streamlined documentation processes, enhancing operational efficiency and communication
- Coordinated with internal and external stakeholders to address security concerns
- Facilitated smooth information flow, fostering a secure work environment
- Meticulously monitored alarm systems and surveillance cameras, promptly identifying and reporting potential security breaches
- Assisted manager in all aspects of business operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
- Acted as a deterrent to prevent criminal actions, vandalism, and misconduct from allowing business to conduct operations in a safe environment.
School Sales Associate
South Tech Academy
08.2014 - 04.2015
- Drove school sales initiatives, fostering strong relationships with educational institutions
- Exceeded targets, contributing to revenue growth and market expansion
- Consistently met and surpassed sales quotas through strategic client engagement
- Identified new opportunities, expanding the academy's reach in the education sector
- Pioneered creative sales techniques to address unique challenges in the education market
- Adapted approach to meet evolving needs of academic institutions
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
Retail Sales Associate Worker
Sports Authority
08.2014 - 02.2015
- Enhanced customer satisfaction by assisting with product selection and inquiries
- Improved store presentation through adherence to merchandising standards
- Cultivated positive customer experiences, driving satisfaction and loyalty through personalized interactions and proactive support in a fast-paced retail environment
- Maintained impeccable store standards, ensuring accurate pricing, attractive displays, and consistent inventory replenishment to enhance the shopping experience
- Fostered an inclusive atmosphere, working seamlessly with team members to meet diverse customer needs and contribute to overall store success
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Arts - Business Administration / Sports Management
Florida International University
Miami, FL12.2022
Associate of Arts - BUSINESS ADMINISTRATION
ASA College
Miami, FL05.2017
High School Diploma -
South Tech Academy
Boynton Beach, FL05.2015
Skills
- Test scoring
- Research
- Technology management
- Microsoft Office
- Administrative support
- Editing
- Mortgage brokerage
- Security
- Remote access software
- Physical labor
- Social media
- Customer service
- Loan terms
- Refinancing options
- Loan applications
- Assessing loan qualification
- Spreadsheet development
- Remote Work
- Database entry
- File management
- Computer operations management
- Database Administration
- Reporting and documentation
- Information analysis
- Technical troubleshooting
Accomplishments
- Used Microsoft Office to develop inventory tracking spreadsheets And Other Task .
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Multiple Employee of the month awards at home depot.
- All Academic Athlete in High School And College
Certification
- Driver's License, Class D
- Microsoft Office Specialist
Personal Information
Willing To Relocate: Anywhere
Languages
Creole
Full Professional
Timeline
Remote Mortgage Broker
PHH Mortgage
07.2023 - Current
Remote Test Scorer
Atrium
01.2023 - 05.2023
Executive Administrative Assistant
FCC
07.2022 - 12.2022
Assistant
Super Bowl
01.2019 - 04.2019
Retail Customer Service Associate
Home Depot
04.2017 - 07.2022
School Sales Associate
South Tech Academy
08.2014 - 04.2015
Retail Sales Associate Worker
Sports Authority
08.2014 - 02.2015
Bachelor of Arts - Business Administration / Sports Management
Florida International University
Associate of Arts - BUSINESS ADMINISTRATION
ASA College
High School Diploma -
South Tech Academy
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