Geormaine Fox
Tulsa,OK
Summary
- I am a quick learning, hard working individual who will strive to surpass the company’s goals.
- I’m an experienced servicing travel advisor with over 13 years of experience in customer service. Excellent reputation for resolving problems and improving customer
- I’m an enthusiastic and compassionate individual seeking a position in childcare where I can apply my strong communication skills, patience, and genuine love for working with children to provide a safe and engaging environment.
Overview
17
17
years of professional experience
Work History
Servicing Travel Advisor III
CX Loyalty
10.2021 - Current
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings and showcase expertise.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Patient Access Representative
St John Medical Center
03.2016 - 09.2019
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Assisted patients in filling out check-in and payment paperwork.
Teller
Tulsa Teachers Credit Union
10.2008 - 03.2016
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Processed customer transactions promptly, minimizing wait times.
- Stocked supplies for customers and personal teller station.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Tulsa Central High School
Tulsa, OK05.2007
Skills
- Insurance Billing
- Insurance Knowledge
- Patient Care
- HIPAA Compliance
- Patient Assistance
- HIPAA Regulations
- Payment Collection
- Patient Privacy
- Patient Information Verification
- Patient Contact
- Patient Admission
- Creativity and innovation
- Strong interpersonal skills
- Exceptional communication
- Excellent customer service
- Travel packages
- International reservations
- Travel research
- Company guidelines and procedures
- Client networking
- Client amenities
- Itineraries
- Itinerary development
- Hotel accommodations
- Itinerary planning
- Travel arrangements
Timeline
Servicing Travel Advisor III
CX Loyalty
10.2021 - Current
Patient Access Representative
St John Medical Center
03.2016 - 09.2019
Teller
Tulsa Teachers Credit Union
10.2008 - 03.2016
Tulsa Central High School
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